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What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
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December 2nd 2019
Why Does Mediation Matter?
As we approach the end of another successful year for the Veterinary Client Mediation Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…READ MORE -
November 14th 2019
We're at the London Vet Show 2019!
The VCMS is proud to be attending the London Vet Show 2019. Taking place on Thursday 14th and Friday 15th of November at the ExCel Centre London, the event will bring together key figures within…READ MORE -
November 12th 2019
The Mind Matters Initiative with the RCVS
Over the last few years the importance of mental health within both personal and private life has been increasingly covered in the media. Indeed, last month witnessed the VCMS cover World Mental Health Day, in…READ MORE -
October 10th 2019
World Mental Health Day 2019 - The Impact of Animals on Human Health
Increasingly, research supports the long-held view that animals are good for our human health. Our own hearts and minds benefit from our relationships with our pets.READ MORE -
October 8th 2019
Pet Passports and Brexit
As the ever-pressing issue of Brexit continues to shape both public, governmental and professional discourse and opinion across the country we examine how pet passports might be affected in the various outcomes as a result…READ MORE -
October 8th 2019
NOAH Conference - 'We Are One Health'
On Friday 4th October, World Animal Day, Jennie Jones attended ‘We are one health’ a conference organised by NOAH and held at the Royal College of Physicians at Regents Park.READ MORE -
October 3rd 2019
Vets and Brexit
With Brexit dominating the headlines and discussions across the UK over the last two and a half years, it is important for veterinary professionals to be prepared ahead of whatever deal and date the UK…READ MORE -
October 3rd 2019
RCVS Announces Plan to Review ‘Under Care’
The Royal College of Veterinary Surgeons (RCVS) has recently announced new plans for a wide-ranging review to its guidance to veterinary professions on ‘under care’ and out-of-hours emergency cover.READ MORE -
September 26th 2019
It's Not About Right and Wrong - Veterinary Complaints and Negligence
Within VCMS complaints, owners can feel that the vet or practice team ‘got it wrong’. This can be an incredibly difficult situation for both the owner and the practice. The owner feels let down and…READ MORE -
September 3rd 2019
Time for Change with the BVA
July witnessed the British Veterinary Association (BVA) launch a new initiative to tackle equality and inclusion within the veterinary profession. In a recent study conducted by the BVA, it revealed that 24% of working vets…READ MORE -
July 31st 2019
How to Manage Fees and Estimates
One of the most, if not the most, common complaints and grievances that the VCMS receive is in relation to fees and estimates. In today’s news entry, we explore how as both a client and…READ MORE -
July 1st 2019
175 Years of the Royal College of Veterinary Surgeons
2019 marks the 175th anniversary of the founding of the Royal College of Veterinary Surgeons. Throughout the year events have been planned to celebrate the institution which came into being with its Royal Charter on…READ MORE -
June 26th 2019
How Do We Make Care Better?
What does care mean? How, as veterinary professionals, can we make care better?READ MORE -
June 19th 2019
Why Do Complaints Arise?
Mediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…READ MORE -
June 19th 2019
VCMS Annual Insights
Mediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…READ MORE -
June 13th 2019
Case Study: Why Did Mediation Work?
IMediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…READ MORE -
May 1st 2019
Does ‘Sorry’ Have to be the Hardest Word?
What does ‘sorry’ mean? Why is it so hard to say? Why is it so important to hear?READ MORE -
May 1st 2019
FAQ: We Don’t Feel We Have Done Anything Wrong, So Why Should We Mediate?
Mediation is a non-judgmental process. The VCMS does not ‘investigate’ complaints and will not be assessing who is right and wrong.READ MORE -
May 1st 2019
FAQ: We Have Already Responded to the Complaint, So What More Can Mediation Achieve?
If an owner has contacted the VCMS, it is clear that they remain unhappy and motivated to pursue their complaint further.READ MORE