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What is the VCMS' Mediation Process?

Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.

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  • August 20th 2020

    RCVS Extends Guidance on Remote Prescribing

    It goes without saying that we are living in unprecedented times. Across the world, the last few months have been challenging and, at times, scary.
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  • August 20th 2020

    More Clarity Urged on Pet Travel Post-Brexit

    In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.
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  • August 19th 2020

    Understanding a Complaint From the Perspective of a Vet When You are a Client

    In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.
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  • August 19th 2020

    Understanding a Complaint From the Perspective of a Client When You are a Vet

    The VCMS is a free to use mediation service funded in part by the RCVS that works with both the public and veterinary industry to provide impartial advice to resolve disputes through mediation. In today’s…
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  • August 18th 2020

    Animal Medicines, Online or From My Vet…What Are My Options As An Animal Owner?

    In recent years, the supply of both human and animal medication online has become more prominent. Online supply provides animal owners with consumer choice and an alternative to purchasing medication from their veterinary practice. For…
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  • July 14th 2020

    In the News: CAM Conversation with Angela Pinkney About Insurance

    Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.
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  • July 9th 2020

    BVA and BVBA Publish Post-Lockdown Advice

    The British Veterinary Association (BVA) and British Veterinary Behaviour Association (BVBA) have jointly produces guidance for animal owners as we move out of lockdown.
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  • June 11th 2020

    How Can I Support My Vet and Keep My Pet Safe During this Time?

    The outbreak of coronavirus continues to cause concern and anxiety for many of us. At the VCMS we understand that the current situation has affected nearly every walk of life and is a challenging moment…
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  • June 11th 2020

    Why Communication is More Important than Ever

    The outbreak of coronavirus continues to cause concern and anxiety for many of us. At the VCMS we understand that the current situation has affected nearly every walk of life and is a challenging moment…
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  • June 8th 2020

    VCMS reports 98.5% of vets satisfied with complaint mediation service

    The Veterinary Client Mediation Service has published its 2019 report, which reveals a rise in awareness of the service, superb feedback and an increase in engagement from veterinary practices over the past year.
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  • May 21st 2020

    How to ease practice stress and worry regarding complaints

    On top of the daily stresses of working at a veterinary practice, a client complaint can cause additional worry, especially if it is drawn out with no satisfactory resolution in sight. Complaints are a natural…
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  • April 15th 2020

    Looking after our pets during the Coronavirus Pandemic

    Life at present is uncertain. Our working lives, our family lives, our wellbeing and for many, sadly, our health are being affected by the coronavirus pandemic. The same may also be true for our animals.…
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  • April 15th 2020

    What if my animal needs veterinary care during the coronavirus pandemic and lockdown?

    Just as humans may need to seek medical care for unrelated illnesses and conditions during the pandemic, the same is true of our pets. Veterinary practices are working hard to provide vital veterinary care amidst…
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  • March 17th 2020

    Advice for Vets During the Covid-19 Outbreak

    With the uncertainty of how the Covid-19 virus may affect staffing levels at veterinary practices, it is important that clients’ expectations are managed given the current situation. It is advisable to make it clear to…
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  • March 10th 2020

    Contacting the VCMS

    The VCMS, funded by the Royal College of Veterinary Surgeons, is a telephone service that assists both members of the public and profession to resolve disputes through mediation to achieve a mutually beneficial outcome for…
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  • February 27th 2020

    RCVS Suggests Educational Reforms

    Following on from the Graduate Outcomes Project launched in 2018, the RCVS council has recently approved a variety of proposals that seek to improve both the education and support of veterinary students and new graduates.…
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  • February 27th 2020

    How Better Processes Can Lead to Better Outcomes

    Processes are central to the functioning of many businesses across many industries. Indeed, it is almost impossible to think of a business scenario that is not based on a well-designed and well thought out processes.
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  • February 27th 2020

    Companionship is Key to the Welfare of Rabbits

    Did you know that it is estimated that 2% of the UK population are rabbit owners? Equating to a population of around 900,000 pet rabbits?
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  • February 27th 2020

    WSAVA Issues Guidance to Vets for the Coronavirus

    Following the spread of the Coronavirus, the WSAVA (The Global Veterinary Community) has prepared an advisory document to help members in how to discuss the matter with their clients who may be concerned as to…
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  • February 6th 2020

    Veterinary Costs Need to be Better Explained Says Survey

    A recent survey, the first of its kind since 2015, commissioned by the RCVS has discovered that a significant number of pet owners think veterinary surgeons offer poor or very poor value for money, suggesting…
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