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Do I need insurance?

After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.

  • May 1st 2019

    FAQ: We Have Already Responded to the Complaint, So What More Can Mediation Achieve?

    If an owner has contacted the VCMS, it is clear that they remain unhappy and motivated to pursue their complaint further.
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  • May 1st 2019

    FAQ: We Have Already Spent So Much Time Trying to Resolve this Complaint

    The VCMS process tries to be a time efficient as possible. When an owner refers their complaint to the VCMS, we will approach the practice and ask for copy records and correspondence so we have…
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  • May 1st 2019

    FAQ: The Situation with the Owner is Difficult and Our Practice Team is Worried About Discussing the Complaint with them During Mediation

    Mediation with the VCMS is conducted as a ‘shuttle’ conversation.
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  • May 1st 2019

    FAQ: This is all About Fee Avoidance, So Should We Delay Debt Recovery with Mediation?

    Some complaints are about fee avoidance, and establishing this early is important. If a fee remains outstanding, it is important for a practice to find out why.
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  • April 25th 2019

    Managing Expectations: Complaints Regarding Pet Insurance

    The Association of British Insurers (ABI) has announced annual figures on pet insurance coverage and claims, revealing that the average claim rose by 5% to £793.
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  • April 17th 2019

    Estimates: What Are They and What Do They Mean to Animal Owners?

    An estimate is an educated guess, based on experience, animals are unique, there are many different breeds and they all come in different shapes and sizes with differing clinical histories. They have allergies, they react…
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  • April 17th 2019

    Estimates: What Are They and What Do They Mean to Animal Owners?

    “When I take my car to the garage, they give me an estimate and that’s what I pay! You can’t get away with charging me £500 above your estimate! I signed for an estimate of…
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  • November 1st 2018

    Veterinary Mediation Scheme Passes One-Year Milestone | via RCVS

    This month the Veterinary Client Mediation Service (VCMS), established and funded by the RCVS, has passed the one-year mark having dealt with over 2,000 cases of dispute between veterinary practices and clients in this time.
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  • August 21st 2018

    We Have Done All We Can to Resolve this Complaint - What More Can Mediation Achieve?

    The following complaint came to the VCMS at a point where both the owner and practice had tried hard to resolve their differences but had become entrenched.
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  • July 10th 2018

    Why Choose Mediation?

    Are you unable to resolve a dispute and considering taking the case to court?
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  • June 4th 2018

    Uncovering the Underlying Root of a Complaint

    Are you unable to resolve a dispute and considering taking the case to court?
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  • October 17th 2017

    How Does the VCMS Benefit Practices?

    The VCMS is an independent mediation services funded by the RCVS to help resolve complaints by animal owners regarding a veterinary practice.
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  • July 21st 2017

    Taking Your Pup on Holiday: The Rise in Pet Passports

    The British have enjoyed the reputation of being a nation of pet lovers for many years now, with more than half of British households having at least one pet. Unsurprisingly, the most popular pets are…
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  • February 2nd 2017

    A Day in the Life of a VCMS Resolution Manager

    Welcome to the world of the Veterinary Client Mediation Service’s (VCMS) Resolution Managers. We are a small team with career backgrounds in veterinary nursing, mediation and emergency veterinary care, attracted to this role by our…
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  • February 2nd 2017

    What Does Mediation Mean? Is it Compromise and Forgoing My Outstanding Fees?

    Complaints can often be received by a practice when reminders are sent for outstanding payments and bills. This is common in many professions. It may appear as though a client has not raised any concern…
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  • February 2nd 2017

    What Does Mediation Involve?

    Each complaint or dispute is unique; the circumstances and the individual involved means that each mediation requires different levels of input. While ADR does involve a need to be proportionate, the Veterinary Client Mediation Service…
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  • November 23rd 2016

    Using Mediation to Resolve Disputes

    The Chinese philosopher, Confucius, (551-479 BCE) established that it is best to resolve disputes through mutual agreement rather than coercion. In China and parts of Asia, modern businesses strongly favour mediation over litigation. People throughout…
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  • October 7th 2016

    Successful Launch and First Week at VCMS

    Well, here we are at the end of the first week of the VCMS. The complaint mediation service for vets and animal owners launched on Monday 3 October. Looking back on our first week, we…
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  • October 3rd 2016

    New Alternative Dispute Resolution Trial Launched as Veterinary Client Mediation Service (VCMS)

    On Monday 3 October 2016 a new alternative dispute resolution (ADR) trial, known as the Veterinary Client Mediation Service (VCMS) will be launched on a nine-month basis.
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  • June 3rd 2016

    Nockolds Solicitors Appointed Chosen Suppliers by the Royal College of Veterinary Surgeons for their Mediation Service

    Nockolds Solicitors is delighted to receive the decision from the Royal College of Veterinary Surgeons (RCVS) that from 3 October 2016, they will be providing the mediation service for practitioners and members of the public…
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