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What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
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April 1st 2021
Mind Matters Initiative: New Campfire Chats
In today’s blog post we cover the latest campaign from the Mind Matters Initiative (MMI) which is launching its new ‘campfire chats’ on issues affecting the veterinary profession.READ MORE -
March 1st 2021
How Can I Trust a Consultation If I Cannot Attend?
At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.READ MORE -
March 1st 2021
Euthanasia Without Being Present – How Can I Find Closure?
At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.READ MORE -
February 4th 2021
Dispute. Mediation. Resolution. Unlocking Complaints to Find a Solution
At the heart of the VCMS’ service is our commitment to members of the public and the profession to find a solution that is beneficial to both parties. Our independent service remains impartial and understanding…READ MORE -
February 4th 2021
Visiting Your Vet During COVID-19: What to Expect
The coronavirus pandemic continues to bring changes to our lives both personally and professionally. Whilst the disruption felt at the start of the pandemic may not be as stark, it goes without saying that both…READ MORE -
January 1st 2021
Viewing Complaints as a Positive Not a Negative
The new year is here and with it the chance for change. New Year’s resolutions are a tradition that many across the world seek to implement at this time of year and make positive changes…READ MORE -
January 1st 2021
Pet-Positive New Year’s Resolutions
2021 is here and with it the chance to implement new positive behaviours. Indeed, new year’s resolutions are said to date back over 4,000 years to ancient Babylon, where the Babylonians are thought to be…READ MORE -
December 23rd 2020
From Jennie Jones, VCMS
For many this year, Christmas will be a time (whether we like it or not) for a well-earned rest after a tumultuous period in all our lives.READ MORE -
December 21st 2020
Guidance on Pet Travel to Europe After Brexit
On 1 January 2021 the rules that affect the transport of cats, dogs and ferrets between Britain, the EU and Northern Ireland will change. In today’s blog, we will focus on these changes and what…READ MORE -
December 16th 2020
Firework Safety and Your Pets
On 1 January 2021 the rules that affect the transport of cats, dogs and ferrets between Britain, the EU and Northern Ireland will change. In today’s blog, we will focus on these changes and what…READ MORE -
November 30th 2020
Vets and Wellbeing: Avoiding Burnout
According to a recent survey by the British Veterinary Association (BVA), three-quarters of vets are concerned about the profession’s levels of stress and burnout as a direct result of COVID-19.READ MORE -
November 30th 2020
Coronavirus Resources for Vets
The ongoing coronavirus pandemic has led to a drastic reshuffling of our lives. From day-to-day interactions to work, many of us are directly affected by our current situation. With guidelines regularly updated by the BVA…READ MORE -
November 16th 2020
In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation
Staci Baldwin, Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about the importance of communication when consulting with your vet.READ MORE -
October 21st 2020
RCVS Updates and Extends Temporary Remote Prescribing Guidance
The Royal College of Veterinary Surgeons (RCVS) recently wrote to all veterinary surgeons and veterinary nurses about extending its temporary guidance that allows veterinary surgeons to prescribe prescription-only veterinary medicines (POM-Vs) remotely until the end…READ MORE -
October 21st 2020
Supporting Veterinary Professionals and Clients During COVID-19
At the VCMS we are in regular contact with both clients and practitioners in regard to processes, how practices operate and receive feedback as to trends in concerns. One of several concerns that is being…READ MORE -
October 19th 2020
Do I Need Pet Insurance?
After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.READ MORE -
September 17th 2020
Advice for Pet Owners During the Coronavirus
It goes without saying that we are living in unprecedented times. Across the world, the last few months have been challenging and, at times, scary.READ MORE -
September 17th 2020
Getting Your Dog Used to Seeing People in Masks
COVID-19 has not just been a stressful time for human beings but for animals too. Changes in our own lives and daily routines have, subsequently, led to changes in the routines and lives of our…READ MORE -
August 20th 2020
RCVS Extends Guidance on Remote Prescribing
It goes without saying that we are living in unprecedented times. Across the world, the last few months have been challenging and, at times, scary.READ MORE -
August 20th 2020
More Clarity Urged on Pet Travel Post-Brexit
In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.READ MORE