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What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
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June 11th 2020
Why Communication is More Important than Ever
The outbreak of coronavirus continues to cause concern and anxiety for many of us. At the VCMS we understand that the current situation has affected nearly every walk of life and is a challenging moment…READ MORE -
June 8th 2020
VCMS reports 98.5% of vets satisfied with complaint mediation service
The Veterinary Client Mediation Service has published its 2019 report, which reveals a rise in awareness of the service, superb feedback and an increase in engagement from veterinary practices over the past year.READ MORE -
May 21st 2020
How to ease practice stress and worry regarding complaints
On top of the daily stresses of working at a veterinary practice, a client complaint can cause additional worry, especially if it is drawn out with no satisfactory resolution in sight. Complaints are a natural…READ MORE -
April 15th 2020
Looking after our pets during the Coronavirus Pandemic
Life at present is uncertain. Our working lives, our family lives, our wellbeing and for many, sadly, our health are being affected by the coronavirus pandemic. The same may also be true for our animals.…READ MORE -
April 15th 2020
What if my animal needs veterinary care during the coronavirus pandemic and lockdown?
Just as humans may need to seek medical care for unrelated illnesses and conditions during the pandemic, the same is true of our pets. Veterinary practices are working hard to provide vital veterinary care amidst…READ MORE -
March 17th 2020
Advice for Vets During the Covid-19 Outbreak
With the uncertainty of how the Covid-19 virus may affect staffing levels at veterinary practices, it is important that clients’ expectations are managed given the current situation. It is advisable to make it clear to…READ MORE -
March 10th 2020
Contacting the VCMS
The VCMS, funded by the Royal College of Veterinary Surgeons, is a telephone service that assists both members of the public and profession to resolve disputes through mediation to achieve a mutually beneficial outcome for…READ MORE -
February 27th 2020
RCVS Suggests Educational Reforms
Following on from the Graduate Outcomes Project launched in 2018, the RCVS council has recently approved a variety of proposals that seek to improve both the education and support of veterinary students and new graduates.…READ MORE -
February 27th 2020
How Better Processes Can Lead to Better Outcomes
Processes are central to the functioning of many businesses across many industries. Indeed, it is almost impossible to think of a business scenario that is not based on a well-designed and well thought out processes.READ MORE -
February 27th 2020
Companionship is Key to the Welfare of Rabbits
Did you know that it is estimated that 2% of the UK population are rabbit owners? Equating to a population of around 900,000 pet rabbits?READ MORE -
February 27th 2020
WSAVA Issues Guidance to Vets for the Coronavirus
Following the spread of the Coronavirus, the WSAVA (The Global Veterinary Community) has prepared an advisory document to help members in how to discuss the matter with their clients who may be concerned as to…READ MORE -
February 6th 2020
Veterinary Costs Need to be Better Explained Says Survey
A recent survey, the first of its kind since 2015, commissioned by the RCVS has discovered that a significant number of pet owners think veterinary surgeons offer poor or very poor value for money, suggesting…READ MORE -
February 3rd 2020
Australian Wildfires IVC Calls for Volunteers
IVC Evidensia, one of Europe’s biggest veterinary care providers, last month announced that it is funding a team of its vets and VNs to fly to Australia to help with the ongoing bushfire crisis.READ MORE -
February 3rd 2020
Obesity Action Plan Launches
January 2020 witnesses National Obesity Awareness Week which took place between the 14th-20th January. The collaboration between the BVA, BVNA, British Veterinary Zoological Society and BEVA sought to draw attention to obesity in animals. The…READ MORE -
February 3rd 2020
The VCMS at the SPVS-VMG Congress 2020
Last month the VCMS participated in the SPVS-VMG Congress 2020 in Newport, Wales. Taking place on the beautiful grounds of the Celtic Manor Resort, the VCMS, led by Jennie Jones and supported by Toni Taylor…READ MORE -
January 2nd 2020
The Power of Mediation
Recently, the Head of VCMS, Jennie Jones, spoke with the Vet Record to discuss the power of mediation. We have adapted her interview to highlight the power of mediation to share within our own resource…READ MORE -
January 2nd 2020
How Can Mediation Protect My Reputation as a Professional?
Within mediation, one of the often under-discussed issues that can arise is how mediation can assist in brand and service reputation. It goes without saying that when a complaint is lodged and unresolved, it can…READ MORE -
January 2nd 2020
Mediation is About Learning and Building Processes
Is it possible to learn from litigation? Depending on who you ask, the answer may be yes, no or even a grey area. Litigation, defined as ‘the process of taking legal action’, seems to suggest…READ MORE -
January 2nd 2020
As a Client, How Can you Benefit from Mediation?
Mediation has increasingly become a popular method for resolving complaints and disputes. One of the challenges that the VCMS faces is an awareness around the service that may not be known to the wider public.…READ MORE -
December 2nd 2019
A Dog is for Life
Did you know that Dogs Trust receives a telephone call every six minutes from people looking to give up their dog? In today’s blog, and with Christmas fast approaching, we want to take the opportunity…READ MORE