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What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
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August 19th 2020
Understanding a Complaint From the Perspective of a Vet When You are a Client
In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.READ MORE -
August 19th 2020
Understanding a Complaint From the Perspective of a Client When You are a Vet
The VCMS is a free to use mediation service funded in part by the RCVS that works with both the public and veterinary industry to provide impartial advice to resolve disputes through mediation. In today’s…READ MORE -
August 18th 2020
Animal Medicines, Online or From My Vet…What Are My Options As An Animal Owner?
In recent years, the supply of both human and animal medication online has become more prominent. Online supply provides animal owners with consumer choice and an alternative to purchasing medication from their veterinary practice. For…READ MORE -
July 14th 2020
In the News: CAM Conversation with Angela Pinkney About Insurance
Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.READ MORE -
July 9th 2020
BVA and BVBA Publish Post-Lockdown Advice
The British Veterinary Association (BVA) and British Veterinary Behaviour Association (BVBA) have jointly produces guidance for animal owners as we move out of lockdown.READ MORE -
June 11th 2020
How Can I Support My Vet and Keep My Pet Safe During this Time?
The outbreak of coronavirus continues to cause concern and anxiety for many of us. At the VCMS we understand that the current situation has affected nearly every walk of life and is a challenging moment…READ MORE -
June 11th 2020
Why Communication is More Important than Ever
The outbreak of coronavirus continues to cause concern and anxiety for many of us. At the VCMS we understand that the current situation has affected nearly every walk of life and is a challenging moment…READ MORE -
June 8th 2020
VCMS reports 98.5% of vets satisfied with complaint mediation service
The Veterinary Client Mediation Service has published its 2019 report, which reveals a rise in awareness of the service, superb feedback and an increase in engagement from veterinary practices over the past year.READ MORE -
May 21st 2020
How to ease practice stress and worry regarding complaints
On top of the daily stresses of working at a veterinary practice, a client complaint can cause additional worry, especially if it is drawn out with no satisfactory resolution in sight. Complaints are a natural…READ MORE -
April 15th 2020
Looking after our pets during the Coronavirus Pandemic
Life at present is uncertain. Our working lives, our family lives, our wellbeing and for many, sadly, our health are being affected by the coronavirus pandemic. The same may also be true for our animals.…READ MORE -
April 15th 2020
What if my animal needs veterinary care during the coronavirus pandemic and lockdown?
Just as humans may need to seek medical care for unrelated illnesses and conditions during the pandemic, the same is true of our pets. Veterinary practices are working hard to provide vital veterinary care amidst…READ MORE -
March 17th 2020
Advice for Vets During the Covid-19 Outbreak
With the uncertainty of how the Covid-19 virus may affect staffing levels at veterinary practices, it is important that clients’ expectations are managed given the current situation. It is advisable to make it clear to…READ MORE -
March 10th 2020
Contacting the VCMS
The VCMS, funded by the Royal College of Veterinary Surgeons, is a telephone service that assists both members of the public and profession to resolve disputes through mediation to achieve a mutually beneficial outcome for…READ MORE -
February 27th 2020
RCVS Suggests Educational Reforms
Following on from the Graduate Outcomes Project launched in 2018, the RCVS council has recently approved a variety of proposals that seek to improve both the education and support of veterinary students and new graduates.…READ MORE -
February 27th 2020
How Better Processes Can Lead to Better Outcomes
Processes are central to the functioning of many businesses across many industries. Indeed, it is almost impossible to think of a business scenario that is not based on a well-designed and well thought out processes.READ MORE -
February 27th 2020
Companionship is Key to the Welfare of Rabbits
Did you know that it is estimated that 2% of the UK population are rabbit owners? Equating to a population of around 900,000 pet rabbits?READ MORE -
February 27th 2020
WSAVA Issues Guidance to Vets for the Coronavirus
Following the spread of the Coronavirus, the WSAVA (The Global Veterinary Community) has prepared an advisory document to help members in how to discuss the matter with their clients who may be concerned as to…READ MORE -
February 6th 2020
Veterinary Costs Need to be Better Explained Says Survey
A recent survey, the first of its kind since 2015, commissioned by the RCVS has discovered that a significant number of pet owners think veterinary surgeons offer poor or very poor value for money, suggesting…READ MORE -
February 3rd 2020
Australian Wildfires IVC Calls for Volunteers
IVC Evidensia, one of Europe’s biggest veterinary care providers, last month announced that it is funding a team of its vets and VNs to fly to Australia to help with the ongoing bushfire crisis.READ MORE -
February 3rd 2020
Obesity Action Plan Launches
January 2020 witnesses National Obesity Awareness Week which took place between the 14th-20th January. The collaboration between the BVA, BVNA, British Veterinary Zoological Society and BEVA sought to draw attention to obesity in animals. The…READ MORE