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Do I need insurance?

After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.

  • October 8th 2019

    Pet Passports and Brexit

    As the ever-pressing issue of Brexit continues to shape both public, governmental and professional discourse and opinion across the country we examine how pet passports might be affected in the various outcomes as a result…
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  • October 8th 2019

    NOAH Conference - 'We Are One Health'

    On Friday 4th October, World Animal Day, Jennie Jones attended ‘We are one health’ a conference organised by NOAH and held at the Royal College of Physicians at Regents Park.
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  • October 3rd 2019

    Vets and Brexit

    With Brexit dominating the headlines and discussions across the UK over the last two and a half years, it is important for veterinary professionals to be prepared ahead of whatever deal and date the UK…
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  • October 3rd 2019

    RCVS Announces Plan to Review ‘Under Care’

    The Royal College of Veterinary Surgeons (RCVS) has recently announced new plans for a wide-ranging review to its guidance to veterinary professions on ‘under care’ and out-of-hours emergency cover.
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  • September 26th 2019

    It's Not About Right and Wrong - Veterinary Complaints and Negligence

    Within VCMS complaints, owners can feel that the vet or practice team ‘got it wrong’. This can be an incredibly difficult situation for both the owner and the practice. The owner feels let down and…
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  • September 3rd 2019

    Time for Change with the BVA

    July witnessed the British Veterinary Association (BVA) launch a new initiative to tackle equality and inclusion within the veterinary profession. In a recent study conducted by the BVA, it revealed that 24% of working vets…
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  • July 31st 2019

    How to Manage Fees and Estimates

    One of the most, if not the most, common complaints and grievances that the VCMS receive is in relation to fees and estimates. In today’s news entry, we explore how as both a client and…
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  • July 1st 2019

    175 Years of the Royal College of Veterinary Surgeons

    2019 marks the 175th anniversary of the founding of the Royal College of Veterinary Surgeons. Throughout the year events have been planned to celebrate the institution which came into being with its Royal Charter on…
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  • June 26th 2019

    How Do We Make Care Better?

    What does care mean? How, as veterinary professionals, can we make care better?
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  • June 26th 2019

    The Why - Learning From Complaints

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  • June 19th 2019

    Why Do Complaints Arise?

    Mediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…
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  • June 19th 2019

    VCMS Annual Insights

    Mediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…
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  • June 13th 2019

    Case Study: Why Did Mediation Work?

    IMediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…
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  • May 1st 2019

    Does ‘Sorry’ Have to be the Hardest Word?

    What does ‘sorry’ mean? Why is it so hard to say? Why is it so important to hear?
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  • May 1st 2019

    FAQ: We Don’t Feel We Have Done Anything Wrong, So Why Should We Mediate?

    Mediation is a non-judgmental process. The VCMS does not ‘investigate’ complaints and will not be assessing who is right and wrong.
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  • May 1st 2019

    FAQ: We Have Already Responded to the Complaint, So What More Can Mediation Achieve?

    If an owner has contacted the VCMS, it is clear that they remain unhappy and motivated to pursue their complaint further.
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  • May 1st 2019

    FAQ: We Have Already Spent So Much Time Trying to Resolve this Complaint

    The VCMS process tries to be a time efficient as possible. When an owner refers their complaint to the VCMS, we will approach the practice and ask for copy records and correspondence so we have…
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  • May 1st 2019

    FAQ: The Situation with the Owner is Difficult and Our Practice Team is Worried About Discussing the Complaint with them During Mediation

    Mediation with the VCMS is conducted as a ‘shuttle’ conversation.
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  • May 1st 2019

    FAQ: This is all About Fee Avoidance, So Should We Delay Debt Recovery with Mediation?

    Some complaints are about fee avoidance, and establishing this early is important. If a fee remains outstanding, it is important for a practice to find out why.
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  • April 25th 2019

    Managing Expectations: Complaints Regarding Pet Insurance

    The Association of British Insurers (ABI) has announced annual figures on pet insurance coverage and claims, revealing that the average claim rose by 5% to £793.
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