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What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
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October 1st 2021
Animal Safety and Firework Season
As the winter nights draw in and the misty, cold evenings surround us, the season of autumn is full of many promises and festivities. Bonfire night, Christmas and New Year’s Eve are nights full of…READ MORE -
September 23rd 2021
Understanding the New Challenges Faced by Veterinary Practices
In a recent article published by the British Veterinary Association (BVA), the organisation urged potential pet owners to think properly about taking on a new pet.READ MORE -
September 6th 2021
Travelling with Pets
As many countries across the EU and world are placed on the UK Government’s ‘green list’, many pet owners are seeking to travel with their pets.READ MORE -
September 1st 2021
Not Just Refunds...
The VCMS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…READ MORE -
August 3rd 2021
Do I Still Have to Wear a Mask When Visiting My Vet?
On 19 July 2021, England witnessed the easing of many restrictions that have been in place across the United Kingdom for over a year that have impacted many areas of all our lives.READ MORE -
August 1st 2021
What is the VCMS’ Mediation Process?
As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the VCMS.READ MORE -
July 9th 2021
Animals and Hot Weather
As summer beckons and the promise of bright sunshine and warmer climes draw ever closer, we look forward to hot weather.READ MORE -
July 9th 2021
Mindfulness
It comes as no surprise that the last 18 months have been extremely difficult. Across the world we have had to adapt to a new way of living as a result of the coronavirus pandemic…READ MORE -
June 4th 2021
Face Coverings and Visiting Your Vet
As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is. COVID-secure measures have meant lots of changes in veterinary…READ MORE -
June 4th 2021
Building the Client Relationship of the Future
Managing relationships with clients can, at times, be difficult. When a complaint arises, it may be difficult to see the wood through the trees and become overwhelming when dealing with the situation. Given the additional…READ MORE -
April 14th 2021
Industry Insight and Lessons Learned
It’s crucial to understand that COVID-19 restrictions continued to exacerbate complaint situations in the early stages of 2021. However, restrictions themselves were rarely the cause of the complaint.READ MORE -
April 14th 2021
A New Training and Consultancy Service
In addition to delivering complaint mediation in both human healthcare and veterinary practice, Nockolds Resolution continues to re-invest the insight from complaint mediation in accessible and practical professional training.READ MORE -
April 1st 2021
From a Complaint to the Improvement of Communication
As the government announces its path out of lockdown, it is important to understand what to expect when visiting your vets. More so than a straight change back to how things were, it is expected…READ MORE -
April 1st 2021
Moving Out of Lockdown: What to Expect When Visiting Your Vet
As the government announces its path out of lockdown, it is important to understand what to expect when visiting your vets. More so than a straight change back to how things were, it is expected…READ MORE -
April 1st 2021
Mind Matters Initiative: New Campfire Chats
In today’s blog post we cover the latest campaign from the Mind Matters Initiative (MMI) which is launching its new ‘campfire chats’ on issues affecting the veterinary profession.READ MORE -
March 1st 2021
How Can I Trust a Consultation If I Cannot Attend?
At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.READ MORE -
March 1st 2021
Euthanasia Without Being Present – How Can I Find Closure?
At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.READ MORE -
February 4th 2021
Dispute. Mediation. Resolution. Unlocking Complaints to Find a Solution
At the heart of the VCMS’ service is our commitment to members of the public and the profession to find a solution that is beneficial to both parties. Our independent service remains impartial and understanding…READ MORE -
February 4th 2021
Visiting Your Vet During COVID-19: What to Expect
The coronavirus pandemic continues to bring changes to our lives both personally and professionally. Whilst the disruption felt at the start of the pandemic may not be as stark, it goes without saying that both…READ MORE -
January 1st 2021
Viewing Complaints as a Positive Not a Negative
The new year is here and with it the chance for change. New Year’s resolutions are a tradition that many across the world seek to implement at this time of year and make positive changes…READ MORE