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What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
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March 1st 2022
Returning to Work and Your Dog
With restrictions easing across the UK and many returning to full time work, the RSPCA has warned about dogs being abandoned as owners struggle with returning to work and the cost of living rises.READ MORE -
February 28th 2022
How to Manage Emotions when Communicating
Recent reports to the VCMS have shown an increased tension and hostility towards vets from members of the public. Following on from the coronavirus pandemic, one of the major issues our resolution team deals with…READ MORE -
February 11th 2022
International Pet Day 2022
Did you know that 20 February is ‘International Love Your Pet Day’ where we celebrate pets across the globe?READ MORE -
February 1st 2022
How Can We Be More Patient?
With the increase in Omicron infections across the country and the world, many are finding this disruptive in many forms of life. Veterinary practices are no exception and a lack of available staff has impacted…READ MORE -
January 25th 2022
In the News: Are Complaints Changing Post-Pandemic?
Insights from the Veterinary Client Mediation Service reveal that common issues leading to complaints post-pandemic involve dosage issues, client impatience and discrepancy between expectations and the “new normal”.READ MORE -
January 4th 2022
Tips on Communication when Wearing a Face Covering or Mask
Face masks, whilst uncomfortable for some, can also limit the way in which we communicate. In today’s blog entry, we share our insights into how to communicate better when wearing a face covering.READ MORE -
December 28th 2021
VCMS Case Study Featured in RCVS Companion Magazine
This case illustrates how practices can take specific steps to mitigate the risk of receiving a complaint that leads to a time-consuming and potentially costly dispute.READ MORE -
December 8th 2021
Lessons from 2021
Following on from a year of lockdowns, Coronavirus and a different way of life - 2021 seemed to promise a much-needed return to normality.READ MORE -
December 5th 2021
A Dog is for Life
As we approach the Christmas period and the season of gift giving, we look into the famous slogan, ‘a dog is for life, not just for Christmas’ and the importance of understanding the responsibilities of…READ MORE -
November 2nd 2021
Stress Awareness: How Your Pet Can Benefit Your Mental Health
In our latest blog, we explore the benefits of pet ownership on both reducing stress and the improvement they can bring to mental health.READ MORE -
October 31st 2021
To Mediate, or Not to Mediate: How the VCMS Can Help You
In our blog post we explore the remit of the VCMS and what to consider when deciding whether to engage with the VCMS and our mediation service.READ MORE -
October 6th 2021
Case Study: How can the VCMS Bring Clarity to a Situation?
As part of our ongoing series where we examine how the VCMS has assisted clients, we look into how our team of Resolution Managers brought clarity to a situation and helped to find a mutually…READ MORE -
October 1st 2021
Animal Safety and Firework Season
As the winter nights draw in and the misty, cold evenings surround us, the season of autumn is full of many promises and festivities. Bonfire night, Christmas and New Year’s Eve are nights full of…READ MORE -
September 23rd 2021
Understanding the New Challenges Faced by Veterinary Practices
In a recent article published by the British Veterinary Association (BVA), the organisation urged potential pet owners to think properly about taking on a new pet.READ MORE -
September 6th 2021
Travelling with Pets
As many countries across the EU and world are placed on the UK Government’s ‘green list’, many pet owners are seeking to travel with their pets.READ MORE -
September 1st 2021
Not Just Refunds...
The VCMS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…READ MORE -
August 3rd 2021
Do I Still Have to Wear a Mask When Visiting My Vet?
On 19 July 2021, England witnessed the easing of many restrictions that have been in place across the United Kingdom for over a year that have impacted many areas of all our lives.READ MORE -
August 1st 2021
What is the VCMS’ Mediation Process?
As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the VCMS.READ MORE -
July 9th 2021
Animals and Hot Weather
As summer beckons and the promise of bright sunshine and warmer climes draw ever closer, we look forward to hot weather.READ MORE -
July 9th 2021
Mindfulness
It comes as no surprise that the last 18 months have been extremely difficult. Across the world we have had to adapt to a new way of living as a result of the coronavirus pandemic…READ MORE