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What is the VCMS' Mediation Process?

Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.

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  • February 3rd 2020

    Australian Wildfires IVC Calls for Volunteers

    IVC Evidensia, one of Europe’s biggest veterinary care providers, last month announced that it is funding a team of its vets and VNs to fly to Australia to help with the ongoing bushfire crisis.
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  • February 3rd 2020

    Obesity Action Plan Launches

    January 2020 witnesses National Obesity Awareness Week which took place between the 14th-20th January. The collaboration between the BVA, BVNA, British Veterinary Zoological Society and BEVA sought to draw attention to obesity in animals. The…
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  • February 3rd 2020

    The VCMS at the SPVS-VMG Congress 2020

    Last month the VCMS participated in the SPVS-VMG Congress 2020 in Newport, Wales. Taking place on the beautiful grounds of the Celtic Manor Resort, the VCMS, led by Jennie Jones and supported by Toni Taylor…
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  • January 2nd 2020

    The Power of Mediation

    Recently, the Head of VCMS, Jennie Jones, spoke with the Vet Record to discuss the power of mediation. We have adapted her interview to highlight the power of mediation to share within our own resource…
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  • January 2nd 2020

    How Can Mediation Protect My Reputation as a Professional?

    Within mediation, one of the often under-discussed issues that can arise is how mediation can assist in brand and service reputation. It goes without saying that when a complaint is lodged and unresolved, it can…
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  • January 2nd 2020

    Mediation is About Learning and Building Processes

    Is it possible to learn from litigation? Depending on who you ask, the answer may be yes, no or even a grey area. Litigation, defined as ‘the process of taking legal action’, seems to suggest…
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  • January 2nd 2020

    As a Client, How Can you Benefit from Mediation?

    Mediation has increasingly become a popular method for resolving complaints and disputes. One of the challenges that the VCMS faces is an awareness around the service that may not be known to the wider public.…
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  • December 2nd 2019

    A Dog is for Life

    Did you know that Dogs Trust receives a telephone call every six minutes from people looking to give up their dog? In today’s blog, and with Christmas fast approaching, we want to take the opportunity…
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  • December 2nd 2019

    Why Does Mediation Matter?

    As we approach the end of another successful year for the Veterinary Client Mediation Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…
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  • November 14th 2019

    We're at the London Vet Show 2019!

    The VCMS is proud to be attending the London Vet Show 2019. Taking place on Thursday 14th and Friday 15th of November at the ExCel Centre London, the event will bring together key figures within…
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  • November 12th 2019

    The Mind Matters Initiative with the RCVS

    Over the last few years the importance of mental health within both personal and private life has been increasingly covered in the media. Indeed, last month witnessed the VCMS cover World Mental Health Day, in…
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  • October 10th 2019

    World Mental Health Day 2019 - The Impact of Animals on Human Health

    Increasingly, research supports the long-held view that animals are good for our human health. Our own hearts and minds benefit from our relationships with our pets.
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  • October 8th 2019

    Pet Passports and Brexit

    As the ever-pressing issue of Brexit continues to shape both public, governmental and professional discourse and opinion across the country we examine how pet passports might be affected in the various outcomes as a result…
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  • October 8th 2019

    NOAH Conference - 'We Are One Health'

    On Friday 4th October, World Animal Day, Jennie Jones attended ‘We are one health’ a conference organised by NOAH and held at the Royal College of Physicians at Regents Park.
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  • October 3rd 2019

    Vets and Brexit

    With Brexit dominating the headlines and discussions across the UK over the last two and a half years, it is important for veterinary professionals to be prepared ahead of whatever deal and date the UK…
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  • October 3rd 2019

    RCVS Announces Plan to Review ‘Under Care’

    The Royal College of Veterinary Surgeons (RCVS) has recently announced new plans for a wide-ranging review to its guidance to veterinary professions on ‘under care’ and out-of-hours emergency cover.
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  • September 26th 2019

    It's Not About Right and Wrong - Veterinary Complaints and Negligence

    Within VCMS complaints, owners can feel that the vet or practice team ‘got it wrong’. This can be an incredibly difficult situation for both the owner and the practice. The owner feels let down and…
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  • September 3rd 2019

    Time for Change with the BVA

    July witnessed the British Veterinary Association (BVA) launch a new initiative to tackle equality and inclusion within the veterinary profession. In a recent study conducted by the BVA, it revealed that 24% of working vets…
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  • July 31st 2019

    How to Manage Fees and Estimates

    One of the most, if not the most, common complaints and grievances that the VCMS receive is in relation to fees and estimates. In today’s news entry, we explore how as both a client and…
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  • July 1st 2019

    175 Years of the Royal College of Veterinary Surgeons

    2019 marks the 175th anniversary of the founding of the Royal College of Veterinary Surgeons. Throughout the year events have been planned to celebrate the institution which came into being with its Royal Charter on…
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