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Do I need insurance?

After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.

  • December 2nd 2019

    A Dog is for Life

    Did you know that Dogs Trust receives a telephone call every six minutes from people looking to give up their dog? In today’s blog, and with Christmas fast approaching, we want to take the opportunity…
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  • December 2nd 2019

    Why Does Mediation Matter?

    As we approach the end of another successful year for the Veterinary Client Mediation Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…
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  • November 14th 2019

    We're at the London Vet Show 2019!

    The VCMS is proud to be attending the London Vet Show 2019. Taking place on Thursday 14th and Friday 15th of November at the ExCel Centre London, the event will bring together key figures within…
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  • November 12th 2019

    The Mind Matters Initiative with the RCVS

    Over the last few years the importance of mental health within both personal and private life has been increasingly covered in the media. Indeed, last month witnessed the VCMS cover World Mental Health Day, in…
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  • October 10th 2019

    World Mental Health Day 2019 - The Impact of Animals on Human Health

    Increasingly, research supports the long-held view that animals are good for our human health. Our own hearts and minds benefit from our relationships with our pets.
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  • October 8th 2019

    Pet Passports and Brexit

    As the ever-pressing issue of Brexit continues to shape both public, governmental and professional discourse and opinion across the country we examine how pet passports might be affected in the various outcomes as a result…
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  • October 8th 2019

    NOAH Conference - 'We Are One Health'

    On Friday 4th October, World Animal Day, Jennie Jones attended ‘We are one health’ a conference organised by NOAH and held at the Royal College of Physicians at Regents Park.
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  • October 3rd 2019

    Vets and Brexit

    With Brexit dominating the headlines and discussions across the UK over the last two and a half years, it is important for veterinary professionals to be prepared ahead of whatever deal and date the UK…
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  • October 3rd 2019

    RCVS Announces Plan to Review ‘Under Care’

    The Royal College of Veterinary Surgeons (RCVS) has recently announced new plans for a wide-ranging review to its guidance to veterinary professions on ‘under care’ and out-of-hours emergency cover.
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  • September 26th 2019

    It's Not About Right and Wrong - Veterinary Complaints and Negligence

    Within VCMS complaints, owners can feel that the vet or practice team ‘got it wrong’. This can be an incredibly difficult situation for both the owner and the practice. The owner feels let down and…
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  • September 3rd 2019

    Time for Change with the BVA

    July witnessed the British Veterinary Association (BVA) launch a new initiative to tackle equality and inclusion within the veterinary profession. In a recent study conducted by the BVA, it revealed that 24% of working vets…
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  • July 31st 2019

    How to Manage Fees and Estimates

    One of the most, if not the most, common complaints and grievances that the VCMS receive is in relation to fees and estimates. In today’s news entry, we explore how as both a client and…
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  • July 1st 2019

    175 Years of the Royal College of Veterinary Surgeons

    2019 marks the 175th anniversary of the founding of the Royal College of Veterinary Surgeons. Throughout the year events have been planned to celebrate the institution which came into being with its Royal Charter on…
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  • June 26th 2019

    How Do We Make Care Better?

    What does care mean? How, as veterinary professionals, can we make care better?
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  • June 26th 2019

    The Why - Learning From Complaints

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  • June 19th 2019

    Why Do Complaints Arise?

    Mediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…
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  • June 19th 2019

    VCMS Annual Insights

    Mediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…
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  • June 13th 2019

    Case Study: Why Did Mediation Work?

    IMediation allows us to understand more about WHY complaints arise and why they are continuing. Talking through a disagreement with an independent, trained third party can bring underlying issues and misunderstandings to the fore and…
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  • May 1st 2019

    Does ‘Sorry’ Have to be the Hardest Word?

    What does ‘sorry’ mean? Why is it so hard to say? Why is it so important to hear?
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  • May 1st 2019

    FAQ: We Don’t Feel We Have Done Anything Wrong, So Why Should We Mediate?

    Mediation is a non-judgmental process. The VCMS does not ‘investigate’ complaints and will not be assessing who is right and wrong.
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