MENU
News
Stay up to date with our latest news
What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
READ MORE
-
July 2nd 2024
Preparing for the Upcoming CMA Market Investigation: A Guide for New Vets
The veterinary industry is on the cusp of significant scrutiny as the Competition and Markets Authority (CMA) moves towards a formal market investigation. Triggered by an initial review that garnered over 56,000 responses from both…READ MORE -
July 2nd 2024
Understanding Your Responsibilities as a Pet Owner: Legal Obligations and Animal Welfare
Owning a pet brings immense joy and companionship into our lives, but it also comes with significant responsibilities. As of June 10, 2024, new regulations emphasize the importance of adhering to specific legal obligations designed…READ MORE -
July 1st 2024
Veterinary Client Mediation Service Releases 2022-23 Insight Report Highlighting Increased Resolution Success
The Veterinary Client Mediation Service (VCMS) has published its annual Insight Report for 2023 sharing insight gathered from the highest number of mediations conducted to date. The VCMS, dedicated to supporting the relationship between veterinary…READ MORE -
May 16th 2024
Love at First Sight
The VCMS undertakes mediation to seek resolution to disputes between pet/horse owners and their veterinary practice. When we choose our pet, we tend to fall in love with the dog, cat, bearded dragon that we…READ MORE -
April 16th 2024
How to Support Your Busy Veterinary Practice
In recent times, veterinary practices across the UK have been experiencing unprecedented levels of demand for their services. A combination of factors, including a surge in pet ownership, staff shortages due to Brexit and the…READ MORE -
April 16th 2024
10 Top Tips for Responsible Pet Ownership
Bringing a pet into your life can be an incredibly rewarding experience, but it also comes with a great deal of responsibility. From providing proper care and nutrition, to ensuring their wellbeing and safety, being…READ MORE -
March 14th 2024
VCMS - CMA Response
Following the Competition and Markets Authority’s announcement that they will be conducting an investigation into the veterinary sector, there has been media discussion and focus on animal owner and veterinary practice relationships.READ MORE -
March 5th 2024
5 Effective Strategies for Managing Complaints in Your Practice
Addressing complaints is an inevitable aspect of veterinary practice. However, with the right strategies, complaints can be handled efficiently, preserving the practice's reputation and ensuring client satisfaction. To effectively navigate complaint management, veterinary teams should…READ MORE -
February 7th 2024
COVID-19's Impact on Puppies: Importance of Training and Socialisation
The COVID-19 pandemic brought about many changes in our lives, and one of the more unexpected consequences is the behaviour of "pandemic puppies." A study conducted by the Royal Veterinary College (RVC) has shed light…READ MORE -
February 7th 2024
Bringing Positive Mediation Behaviours into Everyday Life
Mediation is a process designed to facilitate communication and resolve conflicts amicably, allowing parties involved to find mutually acceptable solutions. While mediation is often associated with formal dispute resolution, the principles and behaviours learned during…READ MORE -
December 5th 2023
Caring for Pets During Christmas and New Year Celebrations: Tips for a Safe and Happy Holiday Season
As the holiday season approaches, it's a time of joy, family gatherings, and festive decorations. While we enjoy these traditions, it's crucial not to forget about the furry members of our families – our beloved…READ MORE -
December 5th 2023
Navigating Grief: Coping with the Loss of a Beloved Pet
The loss of a beloved pet can be an incredibly painful and challenging experience. Our animal companions become cherished members of our families, and when they pass away, it can evoke a profound sense of…READ MORE -
November 3rd 2023
Keeping Your Pet Safe in Bonfire Night: Tips and Tricks
Bonfire Night, with its dazzling fireworks and roaring bonfires, can be a joyous occasion for us humans, but it can be a frightening and stressful time for our furry friends. The loud noises and bright…READ MORE -
November 3rd 2023
Effective communication – It Takes Two – Diane Harvey
With Strictly Come Dancing back in our living rooms, the phrase – it takes two to tango - could be applied to our verbal interaction choreography as well. Statistics from a recent survey, provided by…READ MORE -
October 2nd 2023
A Pet Safe Halloween
Halloween is nearly here with its spooky fun, creative costumes, and delicious treats. While humans eagerly anticipate the festivities, our pets might not be as enthused. Between the continuous doorbell rings, unusual attire, and potential…READ MORE -
October 2nd 2023
World Animal Day 2023
Wednesday the 4th of October is World Animal Day which aims to promote the rights of animals and to raise the standard of animal welfare across the world. To celebrate the day, we look at…READ MORE -
September 12th 2023
Veterinary Services Pricing Review
On 7 September 2023 the Competitions and Markets Authority announced their review into the veterinary services market for household pets. The review asks owners of household or companion animals (i.e. dogs, cats and rabbits) and…READ MORE -
September 6th 2023
Fee Structuring and an Increase in Complaints
Recently, the VCMS have noticed a rapidly growing trend of fee-based complaints. Linked to the current cost of living crisis, our teams have been in contact with pet owners who have been surprised by the…READ MORE -
September 6th 2023
Move More September
September marks the campaign “Move More September” which aims to encourage you to “Move More” for the month of September and raise funds for cancer research as you go. In this article, we share how…READ MORE -
July 27th 2023
International Cat Day: Tips for Playing with you Cat
Tuesday the 8th of August is International Cat Day which celebrates the not so humble cat. This year, the campaign, organised by International Cat Care, focuses on the importance of playing with your cat. In…READ MORE