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Do I need insurance?

After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.

  • September 6th 2021

    Travelling with Pets

    As many countries across the EU and world are placed on the UK Government’s ‘green list’, many pet owners are seeking to travel with their pets.
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  • September 1st 2021

    Not Just Refunds...

    The VCMS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…
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  • August 3rd 2021

    Do I Still Have to Wear a Mask When Visiting My Vet?

    On 19 July 2021, England witnessed the easing of many restrictions that have been in place across the United Kingdom for over a year that have impacted many areas of all our lives.
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  • August 1st 2021

    What is the VCMS’ Mediation Process?

    As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the VCMS.
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  • July 9th 2021

    Animals and Hot Weather

    As summer beckons and the promise of bright sunshine and warmer climes draw ever closer, we look forward to hot weather.
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  • July 9th 2021

    Mindfulness

    It comes as no surprise that the last 18 months have been extremely difficult. Across the world we have had to adapt to a new way of living as a result of the coronavirus pandemic…
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  • June 4th 2021

    Face Coverings and Visiting Your Vet

    As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is. COVID-secure measures have meant lots of changes in veterinary…
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  • June 4th 2021

    Building the Client Relationship of the Future

    Managing relationships with clients can, at times, be difficult. When a complaint arises, it may be difficult to see the wood through the trees and become overwhelming when dealing with the situation. Given the additional…
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  • April 14th 2021

    Industry Insight and Lessons Learned

    It’s crucial to understand that COVID-19 restrictions continued to exacerbate complaint situations in the early stages of 2021. However, restrictions themselves were rarely the cause of the complaint.
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  • April 14th 2021

    A New Training and Consultancy Service

    In addition to delivering complaint mediation in both human healthcare and veterinary practice, Nockolds Resolution continues to re-invest the insight from complaint mediation in accessible and practical professional training.
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  • April 1st 2021

    From a Complaint to the Improvement of Communication

    As the government announces its path out of lockdown, it is important to understand what to expect when visiting your vets. More so than a straight change back to how things were, it is expected…
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  • April 1st 2021

    Moving Out of Lockdown: What to Expect When Visiting Your Vet

    As the government announces its path out of lockdown, it is important to understand what to expect when visiting your vets. More so than a straight change back to how things were, it is expected…
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  • April 1st 2021

    Mind Matters Initiative: New Campfire Chats

    In today’s blog post we cover the latest campaign from the Mind Matters Initiative (MMI) which is launching its new ‘campfire chats’ on issues affecting the veterinary profession.
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  • March 1st 2021

    How Can I Trust a Consultation If I Cannot Attend?

    At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.
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  • March 1st 2021

    Euthanasia Without Being Present – How Can I Find Closure?

    At the VCMS we have recently been receiving reports from both practices and owners as to an increase in worry around consultations where the owner cannot be present.
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  • February 4th 2021

    Dispute. Mediation. Resolution. Unlocking Complaints to Find a Solution

    At the heart of the VCMS’ service is our commitment to members of the public and the profession to find a solution that is beneficial to both parties. Our independent service remains impartial and understanding…
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  • February 4th 2021

    Visiting Your Vet During COVID-19: What to Expect

    The coronavirus pandemic continues to bring changes to our lives both personally and professionally. Whilst the disruption felt at the start of the pandemic may not be as stark, it goes without saying that both…
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  • January 1st 2021

    Viewing Complaints as a Positive Not a Negative

    The new year is here and with it the chance for change. New Year’s resolutions are a tradition that many across the world seek to implement at this time of year and make positive changes…
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  • January 1st 2021

    Pet-Positive New Year’s Resolutions

    2021 is here and with it the chance to implement new positive behaviours. Indeed, new year’s resolutions are said to date back over 4,000 years to ancient Babylon, where the Babylonians are thought to be…
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  • December 23rd 2020

    From Jennie Jones, VCMS

    For many this year, Christmas will be a time (whether we like it or not) for a well-earned rest after a tumultuous period in all our lives.
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