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What is the VCMS' Mediation Process?

Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.

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  • February 7th 2024

    COVID-19's Impact on Puppies: Importance of Training and Socialisation

    The COVID-19 pandemic brought about many changes in our lives, and one of the more unexpected consequences is the behaviour of "pandemic puppies." A study conducted by the Royal Veterinary College (RVC) has shed light…
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  • February 7th 2024

    Bringing Positive Mediation Behaviours into Everyday Life

    Mediation is a process designed to facilitate communication and resolve conflicts amicably, allowing parties involved to find mutually acceptable solutions. While mediation is often associated with formal dispute resolution, the principles and behaviours learned during…
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  • December 5th 2023

    Caring for Pets During Christmas and New Year Celebrations: Tips for a Safe and Happy Holiday Season

    As the holiday season approaches, it's a time of joy, family gatherings, and festive decorations. While we enjoy these traditions, it's crucial not to forget about the furry members of our families – our beloved…
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  • December 5th 2023

    Navigating Grief: Coping with the Loss of a Beloved Pet

    The loss of a beloved pet can be an incredibly painful and challenging experience. Our animal companions become cherished members of our families, and when they pass away, it can evoke a profound sense of…
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  • November 3rd 2023

    Keeping Your Pet Safe in Bonfire Night: Tips and Tricks

    Bonfire Night, with its dazzling fireworks and roaring bonfires, can be a joyous occasion for us humans, but it can be a frightening and stressful time for our furry friends. The loud noises and bright…
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  • November 3rd 2023

    Effective communication – It Takes Two – Diane Harvey

    With Strictly Come Dancing back in our living rooms, the phrase – it takes two to tango - could be applied to our verbal interaction choreography as well. Statistics from a recent survey, provided by…
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  • October 2nd 2023

    A Pet Safe Halloween

    Halloween is nearly here with its spooky fun, creative costumes, and delicious treats. While humans eagerly anticipate the festivities, our pets might not be as enthused. Between the continuous doorbell rings, unusual attire, and potential…
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  • October 2nd 2023

    World Animal Day 2023

    Wednesday the 4th of October is World Animal Day which aims to promote the rights of animals and to raise the standard of animal welfare across the world. To celebrate the day, we look at…
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  • September 12th 2023

    Veterinary Services Pricing Review

    On 7 September 2023 the Competitions and Markets Authority announced their review into the veterinary services market for household pets. The review asks owners of household or companion animals (i.e. dogs, cats and rabbits) and…
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  • September 6th 2023

    Fee Structuring and an Increase in Complaints

    Recently, the VCMS have noticed a rapidly growing trend of fee-based complaints. Linked to the current cost of living crisis, our teams have been in contact with pet owners who have been surprised by the…
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  • September 6th 2023

    Move More September

    September marks the campaign “Move More September” which aims to encourage you  to “Move More” for the month of September and raise funds for cancer research as you go. In this article, we share how…
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  • July 27th 2023

    International Cat Day: Tips for Playing with you Cat

    Tuesday the 8th of August is International Cat Day which celebrates the not so humble cat. This year, the campaign, organised by International Cat Care, focuses on the importance of playing with your cat. In…
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  • July 27th 2023

    What are the Most Common Complaints and How can we Avoid Them?

    Receiving complaints can be very stressful for team members and naturally all practices want to find ways to prevent them. In today’s blog we explore some common elements of complaints and offer advice for how…
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  • July 5th 2023

    Navigating the Risks of Summer: Protecting the Health and Wellbeing of Horses

    As the sun shines brightly and temperatures soar during the summer months, it's essential for horse owners and caretakers to be aware of the potential risks that can affect the health and wellbeing of their…
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  • July 3rd 2023

    The Importance of Specialist Vets for Exotic Pets

    In the UK there is an estimated 1.8 million reptiles, amphibians and invertebrates, and 1.3 million indoor birds thought to be kept as exotic pets. An exotic pet can be defined as a species that…
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  • June 13th 2023

    The VCMS at the VMG Congress 2023

    Taking place on the  8th – 9th June 2023 at the Crowne Plaza, Stratford-upon-Avon the VMG Congress brings together major stakeholders within the veterinary industry with the aim to foster dialogue, improve understanding and inspire.…
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  • June 12th 2023

    Keeping Your Dog Cool

    As Summer approaches temperatures across the UK are warming up. Whilst enjoyed by many, for man’s best friend this rise in temperature can cause unwelcome problems. In today’s article, we share our top tips on…
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  • May 10th 2023

    Mental Health Week 2023

    The 15th - 21st of May is Mental Health Week 2023. The week provides a safe space for us all to think about mental health, tackle stigma, and find out how we can create a…
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  • May 10th 2023

    Ambitions Explored - RCVS Workforce Action Plan

    Last month, Head of the VCMS Jennie Jones participated in the RCVS seminar “Ambitions Explored” that formed part of their new Workforce Action Plan. The RCVS have been running the series of webinars throughout February,…
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  • April 3rd 2023

    Common Misconceptions Surrounding Pet Insurance

    Choosing pet insurance can be a difficult decision to make and many may be unsure what is covered under the insurance plan. As a pet owner, it can be hard to know whether pet insurance…
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