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What is the VCMS' Mediation Process?
Our mediation process works to achieve a mutually beneficial outcome for both parties and on agreeing to mediation both parties sign our legally binding document which outlines the process itself.
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January 22nd 2025
Mud, Mud, Glorious Mud!
With the recent snow and rain soaking the ground, mud is an inevitable problem for horse owners at this time of year. Mud can also contain harmful bacteria that can cause health issues such as…READ MORE -
December 16th 2024
Out of Hours Care
Christmas is the time of year to be worry free and it should be full of surprises, but we very much hope that an emergency with your pet isn’t one of them.READ MORE -
December 6th 2024
How Much is That Doggy in the Window?
It was Christmas, the snow was falling softly, and the sleigh bells were echoing in the distance. We were standing in front of the sign which said, “Puppies in need of a home ”. My…READ MORE -
December 6th 2024
The Hidden Dangers of Christmas Toys, Treats and Novelty Clothes
Everyone loves to browse the Christmas aisles looking for those special presents to spoil our family, friends and pets!. However, Christmas can also introduce hidden dangers when it comes to novelty toys, clothes, and treats…READ MORE -
November 11th 2024
The Power of Silence
As the blanket of silence falls across the United Kingdom on Armistice Day we are reminded of the power of silence, as we reflect and remember those that have served in or been impacted by…READ MORE -
September 4th 2024
Preparing Your Pet for Their First Vet Visit: What to Expect and How to Make It Easier
Taking your pet to the vet for the first time is an important milestone in their life. Whether you’ve just welcomed a new puppy or kitten into your home, or you’ve adopted an older animal,…READ MORE -
September 4th 2024
Back-to-School Blues: How to Help Your Pets Adjust to New Routines
As the summer winds down and the back-to-school season approaches, families are preparing for a return to structured routines. This transition can be exciting for parents and children, but it can be challenging for our…READ MORE -
July 2nd 2024
Preparing for the Upcoming CMA Market Investigation: A Guide for New Vets
The veterinary industry is on the cusp of significant scrutiny as the Competition and Markets Authority (CMA) moves towards a formal market investigation. Triggered by an initial review that garnered over 56,000 responses from both…READ MORE -
July 2nd 2024
Understanding Your Responsibilities as a Pet Owner: Legal Obligations and Animal Welfare
Owning a pet brings immense joy and companionship into our lives, but it also comes with significant responsibilities. As of June 10, 2024, new regulations emphasize the importance of adhering to specific legal obligations designed…READ MORE -
July 1st 2024
Veterinary Client Mediation Service Releases 2022-23 Insight Report Highlighting Increased Resolution Success
The Veterinary Client Mediation Service (VCMS) has published its annual Insight Report for 2023 sharing insight gathered from the highest number of mediations conducted to date. The VCMS, dedicated to supporting the relationship between veterinary…READ MORE -
June 3rd 2024
Vet and Animal Owner Work Together - Best Outcomes
Both have a key role to play and respect of each others perspective is a great foundation for a good relationship.READ MORE -
May 16th 2024
Love at First Sight
The VCMS undertakes mediation to seek resolution to disputes between pet/horse owners and their veterinary practice. When we choose our pet, we tend to fall in love with the dog, cat, bearded dragon that we…READ MORE -
April 16th 2024
How to Support Your Busy Veterinary Practice
In recent times, veterinary practices across the UK have been experiencing unprecedented levels of demand for their services. A combination of factors, including a surge in pet ownership, staff shortages due to Brexit and the…READ MORE -
April 16th 2024
10 Top Tips for Responsible Pet Ownership
Bringing a pet into your life can be an incredibly rewarding experience, but it also comes with a great deal of responsibility. From providing proper care and nutrition, to ensuring their wellbeing and safety, being…READ MORE -
March 14th 2024
VCMS - CMA Response
Following the Competition and Markets Authority’s announcement that they will be conducting an investigation into the veterinary sector, there has been media discussion and focus on animal owner and veterinary practice relationships.READ MORE -
March 5th 2024
5 Effective Strategies for Managing Complaints in Your Practice
Addressing complaints is an inevitable aspect of veterinary practice. However, with the right strategies, complaints can be handled efficiently, preserving the practice's reputation and ensuring client satisfaction. To effectively navigate complaint management, veterinary teams should…READ MORE -
February 7th 2024
COVID-19's Impact on Puppies: Importance of Training and Socialisation
The COVID-19 pandemic brought about many changes in our lives, and one of the more unexpected consequences is the behaviour of "pandemic puppies." A study conducted by the Royal Veterinary College (RVC) has shed light…READ MORE -
February 7th 2024
Bringing Positive Mediation Behaviours into Everyday Life
Mediation is a process designed to facilitate communication and resolve conflicts amicably, allowing parties involved to find mutually acceptable solutions. While mediation is often associated with formal dispute resolution, the principles and behaviours learned during…READ MORE -
December 5th 2023
Caring for Pets During Christmas and New Year Celebrations: Tips for a Safe and Happy Holiday Season
As the holiday season approaches, it's a time of joy, family gatherings, and festive decorations. While we enjoy these traditions, it's crucial not to forget about the furry members of our families – our beloved…READ MORE -
December 5th 2023
Navigating Grief: Coping with the Loss of a Beloved Pet
The loss of a beloved pet can be an incredibly painful and challenging experience. Our animal companions become cherished members of our families, and when they pass away, it can evoke a profound sense of…READ MORE