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Do I need insurance?

After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.

  • November 30th 2020

    Vets and Wellbeing: Avoiding Burnout

    According to a recent survey by the British Veterinary Association (BVA), three-quarters of vets are concerned about the profession’s levels of stress and burnout as a direct result of COVID-19.
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  • November 30th 2020

    Coronavirus Resources for Vets

    The ongoing coronavirus pandemic has led to a drastic reshuffling of our lives. From day-to-day interactions to work, many of us are directly affected by our current situation. With guidelines regularly updated by the BVA…
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  • November 16th 2020

    In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation

    Staci Baldwin, Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about the importance of communication when consulting with your vet.
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  • October 21st 2020

    RCVS Updates and Extends Temporary Remote Prescribing Guidance

    The Royal College of Veterinary Surgeons (RCVS) recently wrote to all veterinary surgeons and veterinary nurses about extending its temporary guidance that allows veterinary surgeons to prescribe prescription-only veterinary medicines (POM-Vs) remotely until the end…
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  • October 21st 2020

    Supporting Veterinary Professionals and Clients During COVID-19

    At the VCMS we are in regular contact with both clients and practitioners in regard to processes, how practices operate and receive feedback as to trends in concerns. One of several concerns that is being…
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  • October 19th 2020

    Do I Need Pet Insurance?

    After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.
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  • September 17th 2020

    Advice for Pet Owners During the Coronavirus

    It goes without saying that we are living in unprecedented times. Across the world, the last few months have been challenging and, at times, scary.
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  • September 17th 2020

    Getting Your Dog Used to Seeing People in Masks

    COVID-19 has not just been a stressful time for human beings but for animals too. Changes in our own lives and daily routines have, subsequently, led to changes in the routines and lives of our…
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  • August 20th 2020

    RCVS Extends Guidance on Remote Prescribing

    It goes without saying that we are living in unprecedented times. Across the world, the last few months have been challenging and, at times, scary.
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  • August 20th 2020

    More Clarity Urged on Pet Travel Post-Brexit

    In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.
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  • August 19th 2020

    Understanding a Complaint From the Perspective of a Vet When You are a Client

    In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.
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  • August 19th 2020

    Understanding a Complaint From the Perspective of a Client When You are a Vet

    The VCMS is a free to use mediation service funded in part by the RCVS that works with both the public and veterinary industry to provide impartial advice to resolve disputes through mediation. In today’s…
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  • August 18th 2020

    Animal Medicines, Online or From My Vet…What Are My Options As An Animal Owner?

    In recent years, the supply of both human and animal medication online has become more prominent. Online supply provides animal owners with consumer choice and an alternative to purchasing medication from their veterinary practice. For…
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  • July 14th 2020

    In the News: CAM Conversation with Angela Pinkney About Insurance

    Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.
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  • July 9th 2020

    BVA and BVBA Publish Post-Lockdown Advice

    The British Veterinary Association (BVA) and British Veterinary Behaviour Association (BVBA) have jointly produces guidance for animal owners as we move out of lockdown.
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  • June 11th 2020

    How Can I Support My Vet and Keep My Pet Safe During this Time?

    The outbreak of coronavirus continues to cause concern and anxiety for many of us. At the VCMS we understand that the current situation has affected nearly every walk of life and is a challenging moment…
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  • June 11th 2020

    Why Communication is More Important than Ever

    The outbreak of coronavirus continues to cause concern and anxiety for many of us. At the VCMS we understand that the current situation has affected nearly every walk of life and is a challenging moment…
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  • June 8th 2020

    VCMS reports 98.5% of vets satisfied with complaint mediation service

    The Veterinary Client Mediation Service has published its 2019 report, which reveals a rise in awareness of the service, superb feedback and an increase in engagement from veterinary practices over the past year.
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  • May 21st 2020

    How to ease practice stress and worry regarding complaints

    On top of the daily stresses of working at a veterinary practice, a client complaint can cause additional worry, especially if it is drawn out with no satisfactory resolution in sight. Complaints are a natural…
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  • April 15th 2020

    Looking after our pets during the Coronavirus Pandemic

    Life at present is uncertain. Our working lives, our family lives, our wellbeing and for many, sadly, our health are being affected by the coronavirus pandemic. The same may also be true for our animals.…
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