News

Stay up to date with our latest news

image

Do I need insurance?

After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.

  • January 1st 2021

    Viewing Complaints as a Positive Not a Negative

    The new year is here and with it the chance for change. New Year’s resolutions are a tradition that many across the world seek to implement at this time of year and make positive changes…
    READ MORE
  • January 1st 2021

    Pet-Positive New Year’s Resolutions

    2021 is here and with it the chance to implement new positive behaviours. Indeed, new year’s resolutions are said to date back over 4,000 years to ancient Babylon, where the Babylonians are thought to be…
    READ MORE
  • December 23rd 2020

    From Jennie Jones, VCMS

    For many this year, Christmas will be a time (whether we like it or not) for a well-earned rest after a tumultuous period in all our lives.
    READ MORE
  • December 21st 2020

    Guidance on Pet Travel to Europe After Brexit

    On 1 January 2021 the rules that affect the transport of cats, dogs and ferrets between Britain, the EU and Northern Ireland will change. In today’s blog, we will focus on these changes and what…
    READ MORE
  • December 16th 2020

    Firework Safety and Your Pets

    On 1 January 2021 the rules that affect the transport of cats, dogs and ferrets between Britain, the EU and Northern Ireland will change. In today’s blog, we will focus on these changes and what…
    READ MORE
  • November 30th 2020

    Vets and Wellbeing: Avoiding Burnout

    According to a recent survey by the British Veterinary Association (BVA), three-quarters of vets are concerned about the profession’s levels of stress and burnout as a direct result of COVID-19.
    READ MORE
  • November 30th 2020

    Coronavirus Resources for Vets

    The ongoing coronavirus pandemic has led to a drastic reshuffling of our lives. From day-to-day interactions to work, many of us are directly affected by our current situation. With guidelines regularly updated by the BVA…
    READ MORE
  • November 16th 2020

    In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation

    Staci Baldwin, Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about the importance of communication when consulting with your vet.
    READ MORE
  • October 21st 2020

    RCVS Updates and Extends Temporary Remote Prescribing Guidance

    The Royal College of Veterinary Surgeons (RCVS) recently wrote to all veterinary surgeons and veterinary nurses about extending its temporary guidance that allows veterinary surgeons to prescribe prescription-only veterinary medicines (POM-Vs) remotely until the end…
    READ MORE
  • October 21st 2020

    Supporting Veterinary Professionals and Clients During COVID-19

    At the VCMS we are in regular contact with both clients and practitioners in regard to processes, how practices operate and receive feedback as to trends in concerns. One of several concerns that is being…
    READ MORE
  • October 19th 2020

    Do I Need Pet Insurance?

    After a surge in purchased and adopted pets during the COVID-19 lockdown, many people are asking themselves the question: ‘do I need pet insurance?’.
    READ MORE
  • September 17th 2020

    Advice for Pet Owners During the Coronavirus

    It goes without saying that we are living in unprecedented times. Across the world, the last few months have been challenging and, at times, scary.
    READ MORE
  • September 17th 2020

    Getting Your Dog Used to Seeing People in Masks

    COVID-19 has not just been a stressful time for human beings but for animals too. Changes in our own lives and daily routines have, subsequently, led to changes in the routines and lives of our…
    READ MORE
  • August 20th 2020

    RCVS Extends Guidance on Remote Prescribing

    It goes without saying that we are living in unprecedented times. Across the world, the last few months have been challenging and, at times, scary.
    READ MORE
  • August 20th 2020

    More Clarity Urged on Pet Travel Post-Brexit

    In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.
    READ MORE
  • August 19th 2020

    Understanding a Complaint From the Perspective of a Vet When You are a Client

    In our latest blog we document recent calls from the British Veterinary Association for the government to provide more clarity on the issues of Post-Brexit pet travel.
    READ MORE
  • August 19th 2020

    Understanding a Complaint From the Perspective of a Client When You are a Vet

    The VCMS is a free to use mediation service funded in part by the RCVS that works with both the public and veterinary industry to provide impartial advice to resolve disputes through mediation. In today’s…
    READ MORE
  • August 18th 2020

    Animal Medicines, Online or From My Vet…What Are My Options As An Animal Owner?

    In recent years, the supply of both human and animal medication online has become more prominent. Online supply provides animal owners with consumer choice and an alternative to purchasing medication from their veterinary practice. For…
    READ MORE
  • July 14th 2020

    In the News: CAM Conversation with Angela Pinkney About Insurance

    Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.
    READ MORE
  • July 9th 2020

    BVA and BVBA Publish Post-Lockdown Advice

    The British Veterinary Association (BVA) and British Veterinary Behaviour Association (BVBA) have jointly produces guidance for animal owners as we move out of lockdown.
    READ MORE