At the VCMS we are in regular contact with both clients and practitioners in regard to processes, how practices operate and receive feedback as to trends in concerns. One of several concerns that is being highlighted to the VCMS is in relation to the new COVID measures and how consultations with practices have changed. In today’s blog we offer an overview of the situation and our insights.
Following on from changes suggested and guided by the Royal College of Veterinary Surgeons, many animal owners may have noticed that, due to the coronavirus, there has been a change in how practices consult.
Previously pet owners were allowed to remain in the consultation room during the consult, now the pet is taken away from the owner and taken into the consultation room. Naturally, for both practitioner and client this can cause a higher level of both uncertainty and anxiety. With such additional pressure misunderstanding can also occur.
Understandably, this new way of working can cause stress both for the pet owner and the practitioner. As a pet owner you are accustomed to being in the consultation room, having the opportunity to ask questions and to offer support to your pet.
As a vet, likewise, you are able to interact with your client, to inform them of what is going on and to offer support. Usually conversation would happen throughout the consult and a natural dialogue would be established between both parties. With the change of situation and the potential for misunderstanding high, we offer key suggestions for both animal owner and vet to ensure that this new way of working offers a healthy and open dialogue whilst easing stress.
The VCMS has put together a guide for animal owners in these difficult times. Read more about what options exist for animal owners needing medicine for their pets here: Animal Medicines, Online or From My Vet…What Are My Options As An Animal Owner?
The VCMS is committed to assisting both the public and the veterinary profession in these difficult times. For more information on our services and how we are here to impartially assist, contact our team on 0345 040 5834 or via firstname.lastname@example.org.