July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

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March 14th 2024

VCMS - CMA Response

Following the Competition and Markets Authority’s announcement that they will be conducting an investigation into the veterinary sector, there has been media discussion and focus on animal owner and veterinary practice relationships.
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March 5th 2024

5 Effective Strategies for Managing Complaints in Your Practice

Addressing complaints is an inevitable aspect of veterinary practice. However, with the right strategies, complaints can be handled efficiently, preserving the practice's reputation and ensuring client satisfaction. To effectively navigate complaint management, veterinary teams should…
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February 7th 2024

COVID-19's Impact on Puppies: Importance of Training and Socialisation

The COVID-19 pandemic brought about many changes in our lives, and one of the more unexpected consequences is the behaviour of "pandemic puppies." A study conducted by the Royal Veterinary College (RVC) has shed light…
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