July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

September 25th 2026

Why the Future of Veterinary Complaints Needs Mediation

As discussions continue about consumer redress and complaints handling within the veterinary sector, mediation remains an important component of the landscape.

September 23rd 2026

Supporting Veterinary Teams Under Pressure

Complaints can have a significant impact on veterinary professionals. Beyond the practical work involved in responding, complaints can affect confidence, morale and wellbeing.

September 21st 2026

Does Using Mediation Mean Admitting Fault?

One of the most common myths surrounding mediation is that agreeing to participate amounts to an admission of fault. This is not the case.