In the News: CAM Conversation with Angela Pinkney About Insurance
Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.
Following the Competition and Markets Authority’s announcement that they will be conducting an investigation into the veterinary sector, there has been media discussion and focus on animal owner and veterinary practice relationships.
5 Effective Strategies for Managing Complaints in Your Practice
Addressing complaints is an inevitable aspect of veterinary practice. However, with the right strategies, complaints can be handled efficiently, preserving the practice's reputation and ensuring client satisfaction. To effectively navigate complaint management, veterinary teams should…
COVID-19's Impact on Puppies: Importance of Training and Socialisation
The COVID-19 pandemic brought about many changes in our lives, and one of the more unexpected consequences is the behaviour of "pandemic puppies." A study conducted by the Royal Veterinary College (RVC) has shed light…