In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation

Mediation is suitable for a wide variety of concerns. Common examples include communication disputes, fee disagreements, dissatisfaction with treatment outcomes, relationship breakdowns and complaints that have become increasingly entrenched.

When a complaint lands on a practice desk, it is easy to assume that the concern relates to clinical competence. However, experience suggests that many complaints arise for other reasons.

Veterinary professionals work in a challenging environment where clinical decision-making, client expectations and emotional circumstances often intersect. Even in practices committed to excellent care, complaints can arise. When they do, they can consume valuable time,…