MENU
Last month, Head of the VCMS Jennie Jones participated in the RCVS seminar “Ambitions Explored” that formed part of their new Workforce Action Plan. The RCVS have been running the series of webinars throughout February, March and April that were organised as a follow-up to the RCVS Workforce Summit event and publication of the RCVS Workforce Action Plan. The aim of the series is to provide an opportunity for a more detailed exploration of the insights, outcomes, and continued contributions to making positive change.
Each session focused on one of the seven ambitions presented in the RCVS Workforce Action Plan. The purpose of these sessions is to show how the insights from the professions fed directly into the summit and subsequent action plan, and to showcase those in the profession supporting that ambition with their own projects and initiatives.
Jennie joined a panel of 3-4 guests from the profession who attended the summit or contributed to the report, where they shared and discussed what they are doing to create positive outcomes in the areas of Recruitment, Retention and Return.
On the seminar, Jennie said, “I felt privileged to join Caroline Rae from Blue Cross & Louise Corah from Nottingham Vet School on a panel chaired by RCVS President, Melissa Donald. The session hosted such positive discussion and reflections on how communication, trust and human engagement sits at the heart of practice for many veterinary professionals and teams.
Making sure those embarking on their veterinary careers are prepared and appreciate the importance of essential communication skills is one element, but it is also vital that we continue that quality improvement and continuing professional development throughout careers and across the practice team.
Successful and positive client engagements are best achieved through a collaborative, team approach – seeing the client as part of that team. Learnings from other professions and sectors can be invaluable, and adapted to bring true benefit to individual veterinary professionals in terms of well being & professional satisfaction, to practices by way of commercial success and retention, and also to animal owners and patients who engage and respond more constructively when interactions are positive, even in the most distressing of circumstances.”
On behalf of Jennie and all at the VCMS we would like to thank the RCVS for their invitation to participate in the seminar. The VCMS will continue to share insight from veterinary complaint mediation and from other professional sectors to assist in resolving and escalating complaints and the sharing of communication and interaction insight to support wider positive and collaborative client interactions.
The RCVS will be publishing the webinar which the VCMS will share on our social channels linked below Twitter Facebook links.
Facebook: https://www.facebook.com/VeterinaryClientMediation/
Twitter: https://twitter.com/VetMediation
