April 14th 2021

A New Training and Consultancy Service

In addition to delivering complaint mediation in both human healthcare and veterinary practice, Nockolds Resolution continues to re-invest the insight from complaint mediation in accessible and practical professional training.

Providing professionals with the tools they need to overcome disputes, the organisation offers tailored training programmes which centre around a series of mediation techniques which have been proven to effectively resolve complaints.

As well as protecting reputations and bringing greater efficiencies to complaint resolution processes, mediation is a strategy which is proven to drive continuous business improvement. Specifically, the collaborative nature of the technique has previously helped professionals to identify areas and procedures which require refinement when talking through the experiences of a complainant.

Available to private and public organisations, the training programmes and techniques which are covered can also be integrated into existing processes.

If you are interested in finding out more about this training and consultancy service, please do not hesitate to get in touch. A member of the Nockolds team will be delighted to discuss ways that you and your organisation can benefit from the complaint resolution strategies and techniques we provide.

As we now approach the middle of summer, and the successful roll out of the vaccination programme, there is reason to hope that the veterinary complaint landscape may start to shift to pre-COVID status, with disputes more able to be managed at a local level. It should of course be stressed that the experiences of the past year and a half have strengthened the mediation abilities on offer from Nockolds, and this technique remains a powerful method of resolving complaints.

October 6th 2021

Case Study: How can the VCMS Bring Clarity to a Situation?

As part of our ongoing series where we examine how the VCMS has assisted clients, we look into how our team of Resolution Managers brought clarity to a situation and helped to find a mutually…
October 1st 2021

Animal Safety and Firework Season

As the winter nights draw in and the misty, cold evenings surround us, the season of autumn is full of many promises and festivities. Bonfire night, Christmas and New Year’s Eve are nights full of…
September 23rd 2021

Understanding the New Challenges Faced by Veterinary Practices

In a recent article published by the British Veterinary Association (BVA), the organisation urged potential pet owners to think properly about taking on a new pet.