April 14th 2021

A New Training and Consultancy Service

In addition to delivering complaint mediation in both human healthcare and veterinary practice, Nockolds Resolution continues to re-invest the insight from complaint mediation in accessible and practical professional training.

Providing professionals with the tools they need to overcome disputes, the organisation offers tailored training programmes which centre around a series of mediation techniques which have been proven to effectively resolve complaints.

As well as protecting reputations and bringing greater efficiencies to complaint resolution processes, mediation is a strategy which is proven to drive continuous business improvement. Specifically, the collaborative nature of the technique has previously helped professionals to identify areas and procedures which require refinement when talking through the experiences of a complainant.

Available to private and public organisations, the training programmes and techniques which are covered can also be integrated into existing processes.

If you are interested in finding out more about this training and consultancy service, please do not hesitate to get in touch. A member of the Nockolds team will be delighted to discuss ways that you and your organisation can benefit from the complaint resolution strategies and techniques we provide.

As we now approach the middle of summer, and the successful roll out of the vaccination programme, there is reason to hope that the veterinary complaint landscape may start to shift to pre-COVID status, with disputes more able to be managed at a local level. It should of course be stressed that the experiences of the past year and a half have strengthened the mediation abilities on offer from Nockolds, and this technique remains a powerful method of resolving complaints.

August 8th 2022

Respect and ‘Be Kind’ – Online and Verbal Abuse in Veterinary Practices

In a recent survey conducted by the British Veterinary Association (BVA), it was revealed that 30% of vets had received online abuse in the past year and 47% reported that they had felt intimidated by…
August 8th 2022

The Cost of Living and Animal Welfare

The cost of living has increased across the UK and with this comes the added pressure on households up and down the country. Recently, there have been reports that vets fear that pet owners may…
August 8th 2022

Industry Insight and Lessons Learned

From the VCMS mediations it was clear to see that the impact of Covid-19 and restrictions continued to exacerbate complaint situations throughout 2021.