June 24th 2022

SPVG World Congress Report

Last month, Head of the VCMS Jennie Jones and VCMS Resolution Manager Janet Hulse attended Europe’s largest non-clinical veterinary SPVS-VMG Congress 2022. In today’s blog we share their experiences at the event.

With an inclusive and diverse membership spanning all clinical and non-clinical veterinary roles, the VMG aims to inspire and empower veterinary leaders and their organisations to learn, share, and grow. It also advocates on their behalf within the industry and beyond. This year, more than 800 delegates, speakers and exhibitors attended the ICC Wales in Newport from 13 – 14 May, which returned to the in-person format after last year’s event was held online due to coronavirus restrictions. Enabling face-to-face dialogues to be established, the delegates enjoyed a mix of speakers old and new at the event at ICC Wales.

The event was officially opened by firefighter, psychologist and writer Sabrina Cohen-Hatton, who gave a truly moving opening address. Jennie and Janet were delighted to be able to deliver a workshop in the ‘New to Management’ stream of lectures. Their presentation on Effective Complaint Management was well received by the 150 delegates that attended, and provoked lively interaction amongst the groups.

On the congress, Janet says, “It was great opportunity to have meaningful CPD with a varied and interesting content”

In addition to five non-clinical lecture streams and interactive workshops, the weekend featured the chance to meet with a wide range of suppliers and other networking opportunities.

The attendance highlighted the VCMS commitment to assisting veterinary professionals and our desire to meet professionals from a variety of roles and backgrounds. The VCMS continues to build its robust training program and interact with the industry to improve complaints procedure and industry standards.

For more information about this presentation, and others, please contact us via 0345 040 5834 or enquiries@vetmediation.co.uk

August 8th 2022

Respect and ‘Be Kind’ – Online and Verbal Abuse in Veterinary Practices

In a recent survey conducted by the British Veterinary Association (BVA), it was revealed that 30% of vets had received online abuse in the past year and 47% reported that they had felt intimidated by…
August 8th 2022

The Cost of Living and Animal Welfare

The cost of living has increased across the UK and with this comes the added pressure on households up and down the country. Recently, there have been reports that vets fear that pet owners may…
August 8th 2022

Industry Insight and Lessons Learned

From the VCMS mediations it was clear to see that the impact of Covid-19 and restrictions continued to exacerbate complaint situations throughout 2021.