Veterinary Client Mediation
0845 040 5834


To contact VCMS about your complaint, or to ask a question about the care and service you have received from your vet, please complete our online complaint form

Alternatively please:

Write to VCMS: Veterinary Client Mediation Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ

If you have any questions please call us on 0345 040 5834

We can only mediate complaints which have already been raised with the veterinary practice in writing. However, we will make exceptions where there are extenuating circumstances preventing a client from doing so.

Independent mediation for veterinary professionals and their clients