Veterinary Client Mediation
t:
0845 040 5834

Welcome to the Veterinary Client Mediation Service (VCMS)

Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to try and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK. 

This is a new service for veterinary clients and practices and runs as a trial for nine months from 3 October 2016.

All veterinary practices will have their own complaints procedures to deal with concerns raised by clients. Where a complaint cannot be resolved within the practice, either party can refer the complaint to the VCMS. We will obtain all details of the concern and mediate with both parties to assist in finding a resolution.

The service is provided by Nockolds Solicitors. This means it is completely impartial and each complaint is considered in a fair, timely and efficient way so that the veterinary professional and client can move on.

Using Mediation to Resolve Disputes
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Independent mediation for veterinary professionals and their clients