November 1st 2018

Veterinary Mediation Scheme Passes One-Year Milestone | via RCVS

This month the Veterinary Client Mediation Service (VCMS), established and funded by the RCVS, has passed the one-year mark having dealt with over 2,000 cases of dispute between veterinary practices and clients in this time.

The VCMS, which is administered by Nockolds Solicitors, was formally launched by the RCVS as an alternative dispute resolution service in October 2017 following a year-long trial.

August 24th 2026

Why Mediation Supports Veterinary Practices, Not Just Clients

August 11th 2026

What Veterinary Complaints can Teach us About the Future of Consumer Resolution

At VCMS, we spend every day helping veterinary professionals and pet owners navigate complaints and find ways forward. Recent discussions about the future of veterinary complaints handling have generated a great deal of interest across…

July 9th 2026

VCMS Welcomes Government Recognition of Mediation and Commits to Supporting the Veterinary Sector Through Reform

The publication of the Government's White Paper, 'Our Vision for a Thriving Veterinary Sector', marks a significant milestone in the long-awaited reform of veterinary regulation and consumer protection.