July 21st 2017

Taking Your Pup on Holiday: The Rise in Pet Passports

The British have enjoyed the reputation of being a nation of pet lovers for many years now, with more than half of British households having at least one pet. Unsurprisingly, the most popular pets are cats and dogs. 

Not only do we choose our dogs based on our lifestyle and living space, we also like to be seen with the latest trend in dog breeds. English bulldogs are becoming increasingly fashionable, as are French bulldogs and pugs. The Labrador, with its even temperament, intelligence and willingness to please, remains a firm favourite. The English cocker spaniel is enthusiastic, intelligent and easy to train, making them excellent family pets. 

Our close relationship with our pets means that we are not content with leaving our cats and dogs at home, and increasing numbers of people are taking them with them when they go abroad. In fact, 38% of vets have seen an increase in the demand for pet passports in the last 12 months.

According to vets, the most common problem when going away is leaving enough time between vaccinations. Indeed, at the VCMS we have seen two cases concerning passport and vaccination problems. So, whose responsibility is it to ensure pet passports procedures are correct – the vet or the client? 

Whilst it may be wonderful to have your companion on holiday with you, others may not be so happy to welcome your furry friend. According to a report by Direct Line, 60% of dog owners have been asked to leave shops because of their pet, and others have had to leave restaurants, bars and hotels. 

To find out more about taking your pets abroad, please take a look at the information provided on GOV.UK’s website.

Since the beginning of the trial in October 2017, the VCMS has dealt with many complaints.

If you have a concern regarding your veterinary practice, or if you are a veterinary practice in need of advice in dealing with a client’s complaints, please contact the VCMS on 0345 040 5834.

November 2nd 2021

Stress Awareness: How Your Pet Can Benefit Your Mental Health

In our latest blog, we explore the benefits of pet ownership on both reducing stress and the improvement they can bring to mental health.
October 31st 2021

To Mediate, or Not to Mediate: How the VCMS Can Help You

In our blog post we explore the remit of the VCMS and what to consider when deciding whether to engage with the VCMS and our mediation service.
October 6th 2021

Case Study: How can the VCMS Bring Clarity to a Situation?

As part of our ongoing series where we examine how the VCMS has assisted clients, we look into how our team of Resolution Managers brought clarity to a situation and helped to find a mutually…