July 21st 2017

Taking Your Pup on Holiday: The Rise in Pet Passports

The British have enjoyed the reputation of being a nation of pet lovers for many years now, with more than half of British households having at least one pet. Unsurprisingly, the most popular pets are cats and dogs. 

Not only do we choose our dogs based on our lifestyle and living space, we also like to be seen with the latest trend in dog breeds. English bulldogs are becoming increasingly fashionable, as are French bulldogs and pugs. The Labrador, with its even temperament, intelligence and willingness to please, remains a firm favourite. The English cocker spaniel is enthusiastic, intelligent and easy to train, making them excellent family pets. 

Our close relationship with our pets means that we are not content with leaving our cats and dogs at home, and increasing numbers of people are taking them with them when they go abroad. In fact, 38% of vets have seen an increase in the demand for pet passports in the last 12 months.

According to vets, the most common problem when going away is leaving enough time between vaccinations. Indeed, at the VCMS we have seen two cases concerning passport and vaccination problems. So, whose responsibility is it to ensure pet passports procedures are correct – the vet or the client? 

Whilst it may be wonderful to have your companion on holiday with you, others may not be so happy to welcome your furry friend. According to a report by Direct Line, 60% of dog owners have been asked to leave shops because of their pet, and others have had to leave restaurants, bars and hotels. 

To find out more about taking your pets abroad, please take a look at the information provided on GOV.UK’s website.


Since the beginning of the trial in October 2017, the VCMS has dealt with many complaints.

If you have a concern regarding your veterinary practice, or if you are a veterinary practice in need of advice in dealing with a client’s complaints, please contact the VCMS on 0345 040 5834.

September 16th 2026

Five Types of Complaints That Mediation Can Help Resolve

Mediation is suitable for a wide variety of concerns. Common examples include communication disputes, fee disagreements, dissatisfaction with treatment outcomes, relationship breakdowns and complaints that have become increasingly entrenched.
READ MORE
September 16th 2026

Not Every Complaint Is About Clinical Care

When a complaint lands on a practice desk, it is easy to assume that the concern relates to clinical competence. However, experience suggests that many complaints arise for other reasons.
READ MORE
August 24th 2026

Why Mediation Supports Veterinary Practices, Not Just Clients

Veterinary professionals work in a challenging environment where clinical decision-making, client expectations and emotional circumstances often intersect. Even in practices committed to excellent care, complaints can arise. When they do, they can consume valuable time,…
READ MORE