July 21st 2017

Taking Your Pup on Holiday: The Rise in Pet Passports

The British have enjoyed the reputation of being a nation of pet lovers for many years now, with more than half of British households having at least one pet. Unsurprisingly, the most popular pets are cats and dogs. 

Not only do we choose our dogs based on our lifestyle and living space, we also like to be seen with the latest trend in dog breeds. English bulldogs are becoming increasingly fashionable, as are French bulldogs and pugs. The Labrador, with its even temperament, intelligence and willingness to please, remains a firm favourite. The English cocker spaniel is enthusiastic, intelligent and easy to train, making them excellent family pets. 

Our close relationship with our pets means that we are not content with leaving our cats and dogs at home, and increasing numbers of people are taking them with them when they go abroad. In fact, 38% of vets have seen an increase in the demand for pet passports in the last 12 months.

According to vets, the most common problem when going away is leaving enough time between vaccinations. Indeed, at the VCMS we have seen two cases concerning passport and vaccination problems. So, whose responsibility is it to ensure pet passports procedures are correct – the vet or the client? 

Whilst it may be wonderful to have your companion on holiday with you, others may not be so happy to welcome your furry friend. According to a report by Direct Line, 60% of dog owners have been asked to leave shops because of their pet, and others have had to leave restaurants, bars and hotels. 

To find out more about taking your pets abroad, please take a look at the information provided on GOV.UK’s website.

Since the beginning of the trial in October 2017, the VCMS has dealt with many complaints.

If you have a concern regarding your veterinary practice, or if you are a veterinary practice in need of advice in dealing with a client’s complaints, please contact the VCMS on 0345 040 5834.

April 20th 2022

Vets Are Human Too

It is the human condition to be fallible sometimes. This includes pet owners, their veterinary surgeons and mediators. Fallibility takes many forms, but a key cause is communication and, more importantly, miscommunication.
April 14th 2022

The Importance of Helping a Client to Feel Heard and Valued

As part of our mediation service, the VCMS assist both the public and the veterinary profession in finding mutually beneficial outcomes to complaints.
March 1st 2022

Returning to Work and Your Dog

With restrictions easing across the UK and many returning to full time work, the RSPCA has warned about dogs being abandoned as owners struggle with returning to work and the cost of living rises.