October 7th 2016

Successful Launch and First Week at VCMS

Well, here we are at the end of the first week of the VCMS. The complaint mediation service for vets and animal owners launched on Monday 3 October. Looking back on our first week, we can see we have been busy. Animal owners and practices have been in touch and we look forward to helping them resolve the complaints and concerns over the coming weeks. We have received enquiries relating to dogs, cats, horses and ponies from across the UK. 

We have also been liaising with corporate practices and other representative bodies such BVA, BEVA and BSAVA and look forward to interacting with more as the trial continues. It has been great to explain more about the VCMS approach, our focus on finding a practical solution to a complaint and how we can work with stakeholders, animal owner groups, individual practices and owners to benefit all involved in the provision of animal care. 

We wish all those attending the British Veterinary Nursing Association Congress in Telford a productive and enjoyable event.

November 2nd 2021

Stress Awareness: How Your Pet Can Benefit Your Mental Health

In our latest blog, we explore the benefits of pet ownership on both reducing stress and the improvement they can bring to mental health.
October 31st 2021

To Mediate, or Not to Mediate: How the VCMS Can Help You

In our blog post we explore the remit of the VCMS and what to consider when deciding whether to engage with the VCMS and our mediation service.
October 6th 2021

Case Study: How can the VCMS Bring Clarity to a Situation?

As part of our ongoing series where we examine how the VCMS has assisted clients, we look into how our team of Resolution Managers brought clarity to a situation and helped to find a mutually…