July 10th 2018

Why Choose Mediation?

Are you unable to resolve a dispute and considering taking the case to court?

In court you hand over the decision making to the judge, whose role is to rule in matters of the law. In mediation, the role of the mediator is to work with both parties to reach a fair resolution both parties find agreeable. During this process, both parties actively contribute to proposals for resolution; very different from court proceedings. 

Read more

September 2nd 2025

VCMS Launches Lunchtime Webinar Series on Handling Client Complaints

The VCMS will be running a series of free lunchtime webinars this autumn to help equip veterinary professionals with the skills they need to handle common complaints and client disputes with confidence.
READ MORE
September 1st 2025

Veterinary Client Mediation Service Releases 2023-24 Insight Report

The Veterinary Client Mediation Service has published the annual report of activity and insight from 2024. Funded by the Royal College of Veterinary Surgeons and free at the point of service for consumers, the VCMS…
READ MORE
July 1st 2025

Your Summer Update from VCMS - Pet Owner Complaints in the Spotlight

It has been a busy year for the Veterinary Client Mediation Service (VCMS). We have been contributing to the ongoing Competition and Markets Authority investigation into the veterinary industry and responding to the latest Which?…
READ MORE