October 7th 2016

Successful Launch and First Week at VCMS

Well, here we are at the end of the first week of the VCMS. The complaint mediation service for vets and animal owners launched on Monday 3 October. Looking back on our first week, we can see we have been busy. Animal owners and practices have been in touch and we look forward to helping them resolve the complaints and concerns over the coming weeks. We have received enquiries relating to dogs, cats, horses and ponies from across the UK. 

We have also been liaising with corporate practices and other representative bodies such BVA, BEVA and BSAVA and look forward to interacting with more as the trial continues. It has been great to explain more about the VCMS approach, our focus on finding a practical solution to a complaint and how we can work with stakeholders, animal owner groups, individual practices and owners to benefit all involved in the provision of animal care. 

We wish all those attending the British Veterinary Nursing Association Congress in Telford a productive and enjoyable event.

July 1st 2025

Your Summer Update from VCMS - Pet Owner Complaints in the Spotlight

It has been a busy year for the Veterinary Client Mediation Service (VCMS). We have been contributing to the ongoing Competition and Markets Authority investigation into the veterinary industry and responding to the latest Which?…
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May 30th 2025

Which? Research Shouldn’t Put Off Pet Owners Looking For Help With Their Vet Complaints

A spokesperson from the Veterinary Client Mediation Service (VCMS), the approved alternative dispute resolution service for pet owners and veterinary professionals, is reassuring pet owners and veterinary practices that they are in good hands with…
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May 13th 2025

Veterinary Client Mediation Service (VCMS) Response to the Latest CMA Report on the Veterinary Market Published on 1 May 2025

The Veterinary Client Mediation Service (VCMS) is an approved alternative dispute resolution service set up in 2017 to help resolve consumer complaints involving veterinary practices. Free at the point of service for consumers, the service…
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