April 15th 2020

Looking after our pets during the Coronavirus Pandemic

Life at present is uncertain. Our working lives, our family lives, our wellbeing and for many, sadly, our health are being affected by the coronavirus pandemic. The same may also be true for our animals. With many of us working from home, our pets will be seeing more of us. For some that it is a joy, and others may feel their peaceful days have been disrupted (particularly for those families with younger children…it’s not only parents who will be keen to see the re-opening of schools and nurseries). 

Animal and Veterinary organisations are sharing lots of useful information to help us meet our animals needs during the crisis, including: 

What we need to consider as pet owners during the COVID-19 crisis

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What to think about when you are walking someone else’s dog

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What to look out for in terms of changes in your pet’s behaviour 

Click here to view the guidance (This guide was published online by the BVA, produced by Sarah Heath FRCVS, Daniel Mills FRCVS, Lorella Notari MRCVS, and Rachel Casey MRCVS, recognised specialists in behavioural medicine, for producing this guidance)

What if I need routine care such a vaccine boosters or flea/worm prescriptions

The BVA has produced a useful guide, which is regularly updated to answer many of the questions currently asked by owners. 
http://www.bva.co.uk/coronavirus/coronavirus-advice-for-animal-owners/

How can I check on my animals during lockdown to make sure they are fit and well? 

Many veterinary organisations are providing owner guidance on what to look for and how to check on our animals during lock down. Some great examples include:

What if my animal needs veterinary care during the coronavirus pandemic and lockdown?

Click here to read our COVID-19 blog 

May 30th 2025

Which? Research Shouldn’t Put Off Pet Owners Looking For Help With Their Vet Complaints

A spokesperson from the Veterinary Client Mediation Service (VCMS), the approved alternative dispute resolution service for pet owners and veterinary professionals, is reassuring pet owners and veterinary practices that they are in good hands with…
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May 13th 2025

Veterinary Client Mediation Service (VCMS) Response to the Latest CMA Report on the Veterinary Market Published on 1 May 2025

The Veterinary Client Mediation Service (VCMS) is an approved alternative dispute resolution service set up in 2017 to help resolve consumer complaints involving veterinary practices. Free at the point of service for consumers, the service…
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May 1st 2025

Did You Know that the Veterinary Client Mediation Service (VCMS) is an Approved ADR Provider?

Many complaints and disputes can be resolved without the time, cost and stress of going to court. With County Courts busier than ever and cases taking longer to be heard, it’s no wonder that the…
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