November 16th 2020

In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation

Staci Baldwin, Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about the importance of communication when consulting with your vet.

September 2nd 2025

VCMS Launches Lunchtime Webinar Series on Handling Client Complaints

The VCMS will be running a series of free lunchtime webinars this autumn to help equip veterinary professionals with the skills they need to handle common complaints and client disputes with confidence.

September 1st 2025

Veterinary Client Mediation Service Releases 2023-24 Insight Report

The Veterinary Client Mediation Service has published the annual report of activity and insight from 2024. Funded by the Royal College of Veterinary Surgeons and free at the point of service for consumers, the VCMS…

July 1st 2025

Your Summer Update from VCMS - Pet Owner Complaints in the Spotlight

It has been a busy year for the Veterinary Client Mediation Service (VCMS). We have been contributing to the ongoing Competition and Markets Authority investigation into the veterinary industry and responding to the latest Which?…