November 16th 2020

In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation

Staci Baldwin, Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about the importance of communication when consulting with your vet.

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May 1st 2025

Did You Know that the Veterinary Client Mediation Service (VCMS) is an Approved ADR Provider?

Many complaints and disputes can be resolved without the time, cost and stress of going to court. With County Courts busier than ever and cases taking longer to be heard, it’s no wonder that the…
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March 24th 2025

Spring to It!

In our blogs, we cover conditions and ailments which can prompt animals to require veterinary care and also share insight to help animal owners in their interactions with veterinary practices in these situations.
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February 10th 2025

Veterinary Client Mediation Service | CMA Working Papers published 6 Feb 2025

Following the publication by the CMA of their working papers and the external research, the VCMS will consider this next phase of the CMA investigation and emerging views in detail and respond in accordance with…
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