November 16th 2020

In the News: CAM Conversation with Staci Baldwin About Communication Skills Before, During and After a Veterinary Consultation

Staci Baldwin, Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about the importance of communication when consulting with your vet.

January 30th 2026

Don’t Worry About Mediation and its Process! It's Focused on Compassion, Calmness, and a Confidential Space.

Some pet owners and veterinary teams share with us that they worry ahead of the mediation call.

November 27th 2025

Vet Industry Complaints Fall -2.6% Year-On-Year, While Consumer Satisfaction, The Number of Mediations and Resolution Rates Hit 3-Year High

The Veterinary Client Mediation Service has published the annual report of activity and insight from 2024. Funded by the Royal College of Veterinary Surgeons and free at the point of service for consumers, the VCMS…

November 7th 2025

VCMS Quarterly Review

Veterinary complaint body sees a 5% increase in activity over Spring 2025, with an ongoing theme of communication and expectations around standards of care and a fall in purely cost related complaints referred to the…