July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

October 29th 2025

CMA Provisional Report: What it Means for Dispute Resolution in the Veterinary Sector

October 15th 2025

CMA Publish the Provisional Findings in their Market Investigation into Veterinary Care for Household Pets 15 October 2025

Following the CMA’s publication of the Provisional Findings of the Market Investigation into veterinary care for household pets, the Veterinary Client Mediation Service (VCMS) is now reviewing the CMA’s proposed remedies and will feed into…

September 2nd 2025

VCMS Launches Lunchtime Webinar Series on Handling Client Complaints

The VCMS will be running a series of free lunchtime webinars this autumn to help equip veterinary professionals with the skills they need to handle common complaints and client disputes with confidence.