July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

October 19th 2026

What Should a Complaint Policy Look Like in Your Veterinary Practice?

"If a client made a complaint today, would our team know exactly what to do — and would the client understand what happens next?" For practices, now is a good time to review your existing…

October 19th 2026

When a Complaint Crosses the Line - Frivolous and Vexatious Complaints in Veterinary Practice

The Competition and Markets Authority’s (CMA) reforms of the veterinary sector seek to enhance the way veterinary complaints are handled. One of the most important changes aims to strengthen the use of independent mediation in…

September 25th 2026

Why the Future of Veterinary Complaints Needs Mediation

As discussions continue about consumer redress and complaints handling within the veterinary sector, mediation remains an important component of the landscape.