July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

May 30th 2025

Which? Research Shouldn’t Put Off Pet Owners Looking For Help With Their Vet Complaints

May 1st 2025

Did You Know that the Veterinary Client Mediation Service (VCMS) is an Approved ADR Provider?

Many complaints and disputes can be resolved without the time, cost and stress of going to court. With County Courts busier than ever and cases taking longer to be heard, it’s no wonder that the…

March 24th 2025

Spring to It!

In our blogs, we cover conditions and ailments which can prompt animals to require veterinary care and also share insight to help animal owners in their interactions with veterinary practices in these situations.