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July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

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June 30th 2026

How Complaints can be Resolved Through Mediation?

The mediation process gives those involved the freedom and creativity to come up with and agree any resolution. This can seem ‘complicated’ but really it just means that we’re not tied to outcome in a…
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March 24th 2026

VCMS Responds to CMA Final Report on Veterinary Services and Household Pets

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February 3rd 2026

Upcoming Webinar: Policy to Practice - Making a Complaint Policy a Friend for Your Practice and Pet Owners

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