In the News: CAM Conversation with Angela Pinkney About Insurance
Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.
CMA Publish the Provisional Findings in their Market Investigation into Veterinary Care for Household Pets 15 October 2025
Following the CMA’s publication of the Provisional Findings of the Market Investigation into veterinary care for household pets, the Veterinary Client Mediation Service (VCMS) is now reviewing the CMA’s proposed remedies and will feed into…
VCMS Launches Lunchtime Webinar Series on Handling Client Complaints
The VCMS will be running a series of free lunchtime webinars this autumn to help equip veterinary professionals with the skills they need to handle common complaints and client disputes with confidence.
Veterinary Client Mediation Service Releases 2023-24 Insight Report
The Veterinary Client Mediation Service has published the annual report of activity and insight from 2024. Funded by the Royal College of Veterinary Surgeons and free at the point of service for consumers, the VCMS…