September 16th 2026

Five Types of Complaints That Mediation Can Help Resolve

Mediation is suitable for a wide variety of concerns. Common examples include communication disputes, fee disagreements, dissatisfaction with treatment outcomes, relationship breakdowns and complaints that have become increasingly entrenched.

In communication-related cases, clients may feel information was not fully explained. Fee disputes often arise because expectations differ rather than because either party acted improperly. Outcome-related concerns can emerge even where appropriate care was delivered.

In each of these situations, mediation creates an opportunity for dialogue. Parties can discuss concerns openly and explore practical ways forward. The flexibility of mediation means outcomes can be tailored to the circumstances of each case.

October 19th 2026

What Should a Complaint Policy Look Like in Your Veterinary Practice?

"If a client made a complaint today, would our team know exactly what to do — and would the client understand what happens next?" For practices, now is a good time to review your existing…
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October 19th 2026

When a Complaint Crosses the Line - Frivolous and Vexatious Complaints in Veterinary Practice

The Competition and Markets Authority’s (CMA) reforms of the veterinary sector seek to enhance the way veterinary complaints are handled. One of the most important changes aims to strengthen the use of independent mediation in…
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September 25th 2026

Why the Future of Veterinary Complaints Needs Mediation

As discussions continue about consumer redress and complaints handling within the veterinary sector, mediation remains an important component of the landscape.
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