Veterinary Client Mediation
0345 040 5834

FAQs - Professionals

Expand all

  • I am a Vet or Practice Manager with a query. Can I contact the VCMS?

  • I am a Vet, can I refer clients to you if they have a complaint?

  • Our client is querying our bill and is referring to the estimate we gave. How should I deal with this?

  • The situation with the owner is difficult and our practice team is worried about discussing the complaint with them during mediation

  • We have already responded to the complaint, so what more can mediation achieve?

  • This is all about fee avoidance, so should we delay debt recovery with mediation?

  • We have already spent so much time trying to resolve this complaint...

  • We don’t feel we have done anything wrong, so why should we mediate?

Contact Us

To contact us please complete our online form and we will be in touch.

Independent mediation for veterinary professionals and their clients