Veterinary Client Mediation
0345 040 5834

FAQs - Clients

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  • Can you make the Practice give me a refund or offer further treatment?

  • Do I have to put everything in writing or can I speak to someone?

  • Do you cover all Veterinary practices across the UK?

  • How can I refer my complaint to the Veterinary Client Mediation Service?

  • How long will it take?

  • How much will it cost?

  • I am unhappy with the treatment provided by my vet. Do I have to complain to the Practice or can I come straight to VCMS?

  • I feel my Vet has not given my animal the right treatment, but they are refusing to listen to me. What should I do?

  • I have contacted my Vet with my complaint but they have not replied. What do I do?

  • If I refer my complaint to the VCMS, will I have to speak to the Practice or go to a meeting?

  • If we reach an agreement what does that actually mean?

  • My vet gave me an estimate for the care and surgery but my bill is more than this…what can I do?

  • The Vet has agreed to resolve my complaint by offering a refund but I have not received this yet. Can I ask you to help?

  • The Vet says it is too late to complain?

  • What happens if I change my mind and do not want to continue with mediation?

  • Where can I go if VCMS cannot help me?

Contact Us

To contact us please complete our online form and we will be in touch.

Independent mediation for veterinary professionals and their clients