Veterinary Client Mediation
0845 040 5834

FAQs - Clients

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  • Can you make the Practice give me a refund or offer further treatment?

  • Do I have to put everything in writing or can I speak to someone?

  • Do you cover all Veterinary practices across the UK?

  • How can I refer my complaint to the Veterinary Client Mediation Service?

  • How long will it take?

  • How much will it cost?

  • I am unhappy with the treatment provided by my vet. Do I have to complain to the Practice or can I come straight to VCMS?

  • I feel my Vet has not given my animal the right treatment, but they are refusing to listen to me. What should I do?

  • I have contacted my Vet with my complaint but they have not replied. What do I do?

  • If I refer my complaint to the VCMS, will I have to speak to the Practice or go to a meeting?

  • If we reach an agreement what does that actually mean?

  • The Vet has agreed to resolve my complaint by offering a refund but I have not received this yet. Can I ask you to help?

  • The Vet says it is too late to complain?

  • What happens if I change my mind and do not want to continue with mediation?

Contact Us

To contact us please complete our online form and we will be in touch.

Independent mediation for veterinary professionals and their clients