Angela joined Nockolds to launch the VCMS in 2016. Her previous experience of workplace mediation, business analysis, project and team management has given her the skills needed to assist with the set up and running of the VCMS trial, embedding the service following the RCVS Council decision to roll VCMS out as a full service and delivering pragmatic mediation. Angela is a qualified mediator and combines her highly effective resolution skills with empathy and a focused, commercially aware approach.
Since joining the VCMS, Angela has delivered impartial, efficient and effective mediations to veterinary professionals and their clients, successfully bringing many complaints to a resolution. Angela says the key success factor has been to listen carefully to both parties to ensure they feel heard and understood.