July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

August 11th 2026

What Veterinary Complaints can Teach us About the Future of Consumer Resolution

At VCMS, we spend every day helping veterinary professionals and pet owners navigate complaints and find ways forward. Recent discussions about the future of veterinary complaints handling have generated a great deal of interest across…

July 9th 2026

VCMS Welcomes Government Recognition of Mediation and Commits to Supporting the Veterinary Sector Through Reform

The publication of the Government's White Paper, 'Our Vision for a Thriving Veterinary Sector', marks a significant milestone in the long-awaited reform of veterinary regulation and consumer protection.

June 30th 2026

How Complaints can be Resolved Through Mediation?

The mediation process gives those involved the freedom and creativity to come up with and agree any resolution. This can seem ‘complicated’ but really it just means that we’re not tied to outcome in a…