July 14th 2020

In the News: CAM Conversation with Angela Pinkney About Insurance

Angela Pinkney, Complaints Resolution Manager at the Veterinary Client Mediation Service (VCMS), chats to Canine Arthritis Management about common insurance related queries.

February 3rd 2026

Upcoming Webinar: Policy to Practice - Making a Complaint Policy a Friend for Your Practice and Pet Owners

January 30th 2026

Don’t Worry About Mediation and its Process! It's Focused on Compassion, Calmness, and a Confidential Space.

Some pet owners and veterinary teams share with us that they worry ahead of the mediation call.

November 27th 2025

Vet Industry Complaints Fall -2.6% Year-On-Year, While Consumer Satisfaction, The Number of Mediations and Resolution Rates Hit 3-Year High

The Veterinary Client Mediation Service has published the annual report of activity and insight from 2024. Funded by the Royal College of Veterinary Surgeons and free at the point of service for consumers, the VCMS…