July 9th 2020

BVA and BVBA Publish Post-Lockdown Advice

The British Veterinary Association (BVA) and British Veterinary Behaviour Association (BVBA) have jointly produces guidance for animal owners as we move out of lockdown. 

Many pet owners and their pets have enjoyed more time together during lockdown. With restrictions easing, many of us are looking for guidance on how we can help our animals (as well as ourselves) re-adjust to the easing of restrictions and spending less time at home. This can produce a number of challenges for our pets. 

Owners may feel they and their pets need support and wish to discuss any concerns with their veterinary practice. This useful guide provides some practical and insightful information which may help.

Read the guidance here: BSAVA and BCBA behavioural advice for pet owners and veterinary professionals

Please also visit the BVA website which provides a host of useful information on pet health, what you need to be aware of when contacting your vet and when your animal needs treatment.

September 2nd 2025

VCMS Launches Lunchtime Webinar Series on Handling Client Complaints

The VCMS will be running a series of free lunchtime webinars this autumn to help equip veterinary professionals with the skills they need to handle common complaints and client disputes with confidence.
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September 1st 2025

Veterinary Client Mediation Service Releases 2023-24 Insight Report

The Veterinary Client Mediation Service has published the annual report of activity and insight from 2024. Funded by the Royal College of Veterinary Surgeons and free at the point of service for consumers, the VCMS…
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July 1st 2025

Your Summer Update from VCMS - Pet Owner Complaints in the Spotlight

It has been a busy year for the Veterinary Client Mediation Service (VCMS). We have been contributing to the ongoing Competition and Markets Authority investigation into the veterinary industry and responding to the latest Which?…
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