November 1st 2018

Veterinary Mediation Scheme Passes One-Year Milestone | via RCVS

This month the Veterinary Client Mediation Service (VCMS), established and funded by the RCVS, has passed the one-year mark having dealt with over 2,000 cases of dispute between veterinary practices and clients in this time.

The VCMS, which is administered by Nockolds Solicitors, was formally launched by the RCVS as an alternative dispute resolution service in October 2017 following a year-long trial.

February 3rd 2026

Upcoming Webinar: Policy to Practice - Making a Complaint Policy a Friend for Your Practice and Pet Owners

January 30th 2026

Don’t Worry About Mediation and its Process! It's Focused on Compassion, Calmness, and a Confidential Space.

Some pet owners and veterinary teams share with us that they worry ahead of the mediation call.

November 27th 2025

Vet Industry Complaints Fall -2.6% Year-On-Year, While Consumer Satisfaction, The Number of Mediations and Resolution Rates Hit 3-Year High

The Veterinary Client Mediation Service has published the annual report of activity and insight from 2024. Funded by the Royal College of Veterinary Surgeons and free at the point of service for consumers, the VCMS…