November 1st 2018

Veterinary Mediation Scheme Passes One-Year Milestone | via RCVS

This month the Veterinary Client Mediation Service (VCMS), established and funded by the RCVS, has passed the one-year mark having dealt with over 2,000 cases of dispute between veterinary practices and clients in this time.

The VCMS, which is administered by Nockolds Solicitors, was formally launched by the RCVS as an alternative dispute resolution service in October 2017 following a year-long trial.

September 21st 2026

Does Using Mediation Mean Admitting Fault?

One of the most common myths surrounding mediation is that agreeing to participate amounts to an admission of fault. This is not the case.

September 16th 2026

Five Types of Complaints That Mediation Can Help Resolve

Mediation is suitable for a wide variety of concerns. Common examples include communication disputes, fee disagreements, dissatisfaction with treatment outcomes, relationship breakdowns and complaints that have become increasingly entrenched.

September 16th 2026

Not Every Complaint Is About Clinical Care

When a complaint lands on a practice desk, it is easy to assume that the concern relates to clinical competence. However, experience suggests that many complaints arise for other reasons.