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VCMS Guides

Guide to the VCMS - How We Can Help
VCMS Guide for Animal Owners
VCMS Guide for Veterinary Professionals
Nockolds ADR Training
Using Artificial Intelligence (AI) to Write Your Complaint

Fact Sheets

Raising a Complaint with a Veterinary Practice

Forms

Complaint Form

Press Releases

VCMS Annual Report 2025 Press Release
CMA Publishes Final Order in Veterinary Services Market Investigation
UK Government Launches the Consultation on Reform of the Veterinary Surgeons Act 1966 - 28 January 2026

Insight Reports

Annual Insight Report 2024-25
Annual Insight Report 2023-24
Annual Insight Report 2022-23

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General Privacy Notice
VCMS & RCVS: Working Together Policy
Veterinary Client Mediation Service Scheme Rules

Statements

VCMS - CMA Response - March 2024

Newsletters

VCMS End of Year Newsletter - 2024
VCMS End of Year Newsletter - 2026

CTSI APPROVED ADR BODY REPORTS

VCMS Schedule 5 to November 2024
VCMS Schedule 6 Data 1.11.2022-31.10.2024
VCMS CTSI Approved Body Report - Schedule 5 01.11.2024-31.10.2025

VCMS Webinar Series

Mapping the Modern Veterinary Client Journey
Clear Conversations, Confident Client
What Clients Really Want When Things Go Wrong
Understanding the Emotions & Expectations of Today's Veterinary Clients

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