MENU
Woof!
Welcome to the veterinary client mediation service (vcms)
The Veterinary Client Mediation Service (VCMS) is a voluntary, independent and free complaint mediation service for clients whose animals have received veterinary care and for the veterinary professionals providing that care. Using the process of mediation, VCMS offer help and guidance to resolve complaints in a fair, cost efficient manner that is unbiased and non-judgemental. VCMS works with both parties to try and reach a solution that is acceptable to both the client and veterinary professional. The service is funded by the Royal College of Veterinary Surgeons which regulates all veterinary surgeons and veterinary nurses practising within the UK.
All veterinary practices will have their own complaints procedures to deal with concerns raised by clients. Where a complaint cannot be resolved within the practice, the VCMS is here to provide impartial mediation to help find a way forward and try to find a resolution acceptable to both. We will obtain all details of the concern and mediate with both parties to assist in finding a resolution.
The service is provided by Nockolds, who specialises in complaint mediation in regulated professions. This means it is completely impartial and each complaint is considered in a fair, timely and efficient way so that the veterinary professional and client can move on.
All veterinary practices will have their own complaints procedures to deal with concerns raised by clients. Where a complaint cannot be resolved within the practice, the VCMS is here to provide impartial mediation to help find a way forward and try to find a resolution acceptable to both. We will obtain all details of the concern and mediate with both parties to assist in finding a resolution.
The service is provided by Nockolds, who specialises in complaint mediation in regulated professions. This means it is completely impartial and each complaint is considered in a fair, timely and efficient way so that the veterinary professional and client can move on.
Latest Articles
November 11th 2024
The Power of Silence
As the blanket of silence falls across the United Kingdom on Armistice Day we are reminded of the power of silence, as we reflect and remember those that have served in or been impacted by…
READ MORE
September 4th 2024
Preparing Your Pet for Their First Vet Visit: What to Expect and How to Make It Easier
Taking your pet to the vet for the first time is an important milestone in their life. Whether you’ve just welcomed a new puppy or kitten into your home, or you’ve adopted an older animal,…
READ MORE
September 4th 2024
Back-to-School Blues: How to Help Your Pets Adjust to New Routines
As the summer winds down and the back-to-school season approaches, families are preparing for a return to structured routines. This transition can be exciting for parents and children, but it can be challenging for our…
READ MORE
we are an
Independent mediation for veterinary professionals and their clients
