Veterinary Client Mediation
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Job Vacancy: New Enquiries First Contact (Part Time)

Nov 21, 2018
Location: Bishop's Stortford, Hertfordshire

Due to the continued expansion of our mediation service for the veterinary profession we have a vacancy for a New Enquiries Administrator. This is a part time position of between 20-25 hours per week. Days and times can be negotiated.

The role will include taking the initial telephone call from pet owners and practices for veterinary complaints, helping them to resolve the issue or assessing if the complaint falls into our remit. You will then be required to filter these to the Phase A Team, ensuring that the complaints management system is kept up to date. You will also provide administration assistance to the team where needed.

You must have excellent communication skills both oral and written and a good knowledge of Word, Excel and PowerPoint. Mediation qualifications are not essential, but experience of handling veterinary complaints would be an advantage.

Benefits include a competitive salary, 22 days holiday (pro rata), Contributory Pension Scheme, Life Assurance and health cover
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Independent mediation for veterinary professionals and their clients