Know how the process works

What to Expect From OUR MEDIATION TEAM

If you are a client or a practice, and the complaint has completed the practice’s own complaint process and remains unresolved, the VCMS can help by providing impartial complaint mediation. We do not investigate or adjudicate as we use mediation to help support veterinary clients and practice teams to find a resolution both can accept.

Stage 1 Make an enquiry
Stage 2 Agreement to mediate
Stage 3 Communication for resolution
Stage 4 Mediation Agreement
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Independent mediation for veterinary professionals and their clients